Customer Success Consultant Netherlands

ZF Group; Delfgauw; Remote; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Company car

Laptop

Telephone

Flexible working hours

Comprehensive training

On-the-job coaching

Remote working opportunities

Job summary

ZF Group is seeking a Customer Success Consultant in Delfgauw, Netherlands to strengthen relationships with a defined group of customers and ensure they realize the full potential of our transport logistics solutions. You will gather feedback for product improvements, demonstrate the value of our offerings, and collaborate across sales, support, and product teams.

The role emphasizes proactive customer engagement, onboarding support, and delivering training to enhance adoption and satisfaction.

Qualifications

• 2–5 years of experience in a customer-facing role, ideally in Customer Success or Account Management.
• Background in transport logistics industry preferred.
• Experience with vehicle telematics or SaaS solutions and basic technical knowledge of software/hardware.

Responsibilities

• Develop and maintain strong relationships with customers and act as the primary point of contact.
• Gather feedback from customers and relay to product team for enhancements.
• Provide product demonstrations and presentations to customers as needed.
• Identify opportunities to upsell or cross-sell additional products or services.
• Assist new customers with onboarding and familiarization with the product or service.
• Provide training and educational resources to help customers optimize usage.
• Collaborate with sales, support, and product teams to ensure seamless customer experience.

Skills

Customer relationships

Communication skills

Collaboration

English proficiency

Organizational skills

Technical knowledge

Tools

SaaS solutions

Telematics systems

Job description

Job description:

Job Description

We are looking for an enthusiastic Customer Success Consultant to join our team in Delfgauw. In this role, you will help customers maximize the value of our products and services by acting as a trusted partner and key link between our customers and our organization. You will focus on building strong, long-term relationships, proactively engaging with customers to understand their goals, needs, and challenges. By providing guidance, support, and strategic insights, you will drive customer satisfaction, retention, and loyalty while ensuring customers achieve successful outcomes and realize the full potential of our solutions.

Your tasks as Customer Success Consultant Netherlands

• Develop and maintain strong relationships with customers and act as the primary point of contact for an assigned group of customers.
• Gather feedback from customers and communicate that to the product team to inform future product enhancements.
• Provide product demonstrations and presentations to customers as needed.
• Identify opportunities to upsell or cross-sell additional products or services to existing customers.
• Assist new customers with the onboarding process, helping them get set up and familiarizing themselves with the product or service.
• Provide training and educational resources to customers to help them optimize their use of the product or service.
• Collaborate with internal teams, including sales, support, and product development, to ensure seamless customer experience.

Your profile as Customer Success Consultant Netherlands

• 2–5 years’ experience in a customer-facing role, ideally in Customer Success or Account Management.
• A minimum of 2 years' experience within the transport logistics industry.
• Background in vehicle telematics or comparable SaaS solutions, with basic technical knowledge of software and hardware systems.
• Excellent communication, collaboration, and interpersonal skills, with the ability to work effectively across departments and build strong customer relationships.
• Strong organizational and prioritization abilities, combined with a customer-focused mindset and commitment to delivering high customer satisfaction.
• Native Dutch speaker with a good command of English.

What you can expect

You will step into a vibrant culture that values openness and transparency. Our team members are not just passionate about their work; they firmly believe that the beating heart of our success lies in our team spirit and the joy we bring to our daily tasks. In this dynamic, rapidly evolving, and stimulating ecosystem, we offer attractive benefits, including:

• Remote working opportunities
• Flexible working hours
• Competitive compensation (fixed and variable)
• Company car, laptop and telephone
• Comprehensive ongoing training
• Extensive on-the-job coaching