Customer Success Manager in Amsterdam - InBody Europe

Love Recruitment International; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Holiday allowance

Bank holidays

Job summary

InBody Europe in Amsterdam seeks a Customer Success Manager to lead and shape its European customer support function. You will own how we support customers and partners across Europe, setting standards and processes the team works to.

This is a genuine leadership role with scope to build from the ground up and influence how InBody Europe delivers service in medical, fitness and wellness sectors.

Qualifications

• 5+ years in customer success, customer service or service operations, including managing a team.
• Strong process and KPI management, and excellent English communication.
• Confident managing stakeholders and resolving problems under pressure.
• Experience in B2B customer success, medical device or technology, or CRM/helpdesk platforms is an advantage.

Responsibilities

• Lead and coach the customer success team, and manage its day to day performance.
• Set up support processes, define service levels and KPIs, and manage the helpdesk and ticketing system.
• Escalation and partner support: handle complaints and escalations, coordinate complex cases with Sales and Technical Support.
• Continuous improvement: analyse recurring issues, drive corrective actions, and build reporting, dashboards and a knowledge base.

Skills

Process and KPI management

English communication

Stakeholder management

Tools

CRM platforms

Helpdesk software

Job description

Location: Amsterdam, Netherlands.

InBody Europe, the European arm of InBody, the global leader in body composition analysis technology, is looking for a Customer Success Manager to lead and shape its customer support function in Amsterdam. InBody's technology is trusted by doctors, physiotherapists and fitness professionals across the medical, fitness and wellness sectors, and this role sits right at the heart of how customers and partners experience that service.

This is a genuine leadership opportunity for someone who wants to build a customer success function from the ground up rather than inherit one. You'll take ownership of how a growing European business supports its customers, setting the standards and processes the whole team works to, and shaping that experience for customers and partners right across Europe.

On offer is a central leadership role with real scope to build processes and influence how InBody Europe supports its customers as the business continues to grow.

Working pattern:

to confirm, not specified on the current live listing.

Key responsibilities:

• Team leadership: coach and develop the customer success team, and manage its day to day performance.
• Process and service quality: set up support processes, define service levels and KPIs, and manage the helpdesk and ticketing system.
• Escalation and partner support: handle complaints and escalations, coordinate complex cases with Sales and Technical Support, and support distributors and strategic partners.
• Continuous improvement: analyse recurring issues, drive corrective actions, and build reporting, dashboards and a knowledge base.

About you:

• Experience: at least five years in customer success, customer service or service operations, including managing a team.
• Skills: strong process and KPI management, and excellent English communication.
• Approach: confident managing stakeholders and resolving problems under pressure.
• Bonus: experience in B2B customer success, medical device or technology, or CRM and helpdesk platforms is an advantage.

What’s in it for you:

• A genuine leadership role in InBody Europe's growing customer success function.
• The chance to build and shape processes from an early stage.
• A competitive holiday allowance, including bank holidays.