Customer Success Manager — Drive ROI & Growth in The Hague

Qooling BV; Den Haag; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Benefits dieser Stelle

Lots of freedom

Lots of responsibility

Generous commission when goals are met

Zusammenfassung

Qooling BV is seeking a Customer Success Manager to maintain and grow relationships with existing clients in an in-office role based in The Hague. You will be their strategic partner, drive adoption, retention, and upsell, and work closely with implementation to ensure successful onboarding and ROI realization.

You will engage in regular check-ins, QBRs, and strategic calls to optimize product usage and outcomes, coordinating with Quality, Safety, and top management across client organizations.

Qualifikationen

• 3+ years in customer success.
• Excellent written and verbal communication.
• Fluent in Dutch and English.
• Proactive mindset and eager to learn.
• Ownership and accountability.
• Detail-oriented and analytical.
• Customer-oriented with strong business sense.

Aufgaben

• Own overall relationship with assigned clients.
• Drive retention, product adoption, and satisfaction of your customer base.
• Help customers achieve their desired outcomes and ROI.
• Share customer feedback with the product team.
• Manage your NRR target within your customer base.

Kenntnisse

Customer success

Communication

Dutch & English

Proactive mindset

Ownership

Detail-oriented

Analytical

Customer-oriented

Business process understanding

Growth in customer portfolio

Jobbeschreibung

Qooling BV is seeking a Customer Success Manager to maintain and grow relationships with existing clients in an in-office role based in The Hague. You will be their strategic partner, drive adoption, retention, and upsell, and work closely with implementation to ensure successful onboarding and ROI realization.

You will engage in regular check-ins, QBRs, and strategic calls to optimize product usage and outcomes, coordinating with Quality, Safety, and top management across client organizations.