Customer Success Manager

Qooling BV; Den Haag; In loco; EUR 60.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Lots of freedom

Lots of responsibility

Generous commission when goals are met

Descrizione del lavoro

Qooling BV is seeking a Customer Success Manager to maintain and grow relationships with existing clients in an in-office role based in The Hague. You will be their strategic partner, drive adoption, retention, and upsell, and work closely with implementation to ensure successful onboarding and ROI realization.

You will engage in regular check-ins, QBRs, and strategic calls to optimize product usage and outcomes, coordinating with Quality, Safety, and top management across client organizations.

Competenze

• 3+ years in customer success.
• Excellent written and verbal communication.
• Fluent in Dutch and English.
• Proactive mindset and eager to learn.
• Ownership and accountability.
• Detail-oriented and analytical.
• Customer-oriented with strong business sense.

Mansioni

• Own overall relationship with assigned clients.
• Drive retention, product adoption, and satisfaction of your customer base.
• Help customers achieve their desired outcomes and ROI.
• Share customer feedback with the product team.
• Manage your NRR target within your customer base.

Conoscenze

Customer success

Communication

Dutch & English

Proactive mindset

Ownership

Detail-oriented

Analytical

Customer-oriented

Business process understanding

Growth in customer portfolio

Descrizione del lavoro

About the Role

Due to the fast growth of Qooling, the Customer Team is expanding. As a Customer Success Manager within Qooling, you will be responsible for retaining and growing our existing customer base. You will be their first point of contact and strategic sparring partner during their customer journey with us. You will make sure the customers will achieve their desired business outcomes with our product, and you will showcase their ROI. You will make sure the customers optimize the value that they get from Qooling and in this way, you will drive product adoption, retention, and upsell within the existing client base. You will work together with the Customer Success team, including our implementation team, who are responsible for onboarding customers and projects with existing customers. You are the person who gets direct feedback, so you will be expected to gather this information and share it with the product team.

This is an in-office role in The Hague. Minimum of 3 days in the office is required.

A Day in the Life of a Customer Success Management

Being a Customer Success Manager means that you will create a deep relationship with the customers. During the day, you will have check-up calls, QBR’s, and strategic calls with clients regarding how they can leverage the Qooling platform even more. You proactively advise customers on how to optimize the use of the platform and share best practices, and you will constantly relate this to their desired customer outcome with for example, a Success Plan. During these various calls, you will switch between operational people, Quality and Safety Managers, and Top Management at different companies.

Responsibilities

• Own overall relationship with assigned clients
• Responsible for retention, product adoption, and satisfaction of your customer base
• Making sure your customers achieve their desired outcome and ROI
• Sharing customer feedback with the product team
• Responsible for you NRR target within your customer base

What We’re Looking For

• Experience in customer success (+ 3 years)
• Strong written and verbal communication skills
• Dutch and English language
• Proactive mindset
• Eager to learn
• Ownership
• Detail-oriented and analytical
• Customer-oriented
• Understand business processes
• Demonstrated ability to increase customer satisfaction
• Demonstrated value-driven growth in customer portfolio

Why Join Qooling?

• Lots of freedom
• Lots of responsibility
• Generous commission when goals are reached