Customer Success Consultant (Dutch Speaker)

OpenUp; Amsterdam; In loco; EUR 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hardware provided

Lunch at Amsterdam office

Mindfulness courses & psychologists

Descrizione del lavoro

OpenUp is seeking a dynamic Customer Success Consultant to help grow client relationships and demonstrate measurable value. You will drive account health, run QBRs, and partner with cross-functional teams to ensure a smooth customer journey in a fast-paced environment.

The role emphasizes owning customer accounts, expanding value, and leveraging AI to enhance efficiency while keeping mental well-being at the core of service delivery.

Competenze

• Fluent English and Dutch language skills are a must-have.
• 3+ years’ experience in HR, Sales, Customer Service/Success or related role.
• Strong project management and organizational skills.
• Ability to engage with and influence stakeholders at various levels.

Mansioni

• Strategic Account Management: Oversee health and growth of customer accounts with long-term success and expansion.
• Conduct Quarterly Business Reviews (QBRs) to provide ROI insights and support contract extensions.
• Drive Stakeholder Engagement with executive sponsors and senior stakeholders.
• Provide Customer Insights and Value Expansion to demonstrate service value and contract growth.
• Collaborate with implementation consultants and support teams to ensure a cohesive journey.
• Take full ownership of customer accounts to ensure satisfaction with OpenUp’s services.

Conoscenze

Fluent English

Fluent Dutch

Project management

Stakeholder engagement

Interpersonal skills

Descrizione del lavoro

• Your role is integral to our mission at OpenUp, as you help our clients grow and find continuous value in our services
• With a blend of commercial acumen, empathy, and a deep understanding of our offerings, you will be at the forefront of expanding our customer relationships and ensuring their long-term success and satisfaction
• Strategic Account Management: Oversee the health and growth of customer accounts, focusing on long-term success and expansion
• Quarterly Business Reviews (QBRs): Conduct QBRs, providing insights into ROI and aiding clients in developing business cases for extending their contracts
• Stakeholder Engagement: Build relationships with executive sponsors and senior stakeholders, ensuring a multi-threaded approach within customer organizations
• Customer Insights and Value Expansion: Regularly provide customers with actionable insights and demonstrate the tangible value of our services, encouraging contract growth
• Collaboration with Teams: Work closely with implementation consultants and support roles to ensure a cohesive customer journey
• Account Responsibility: Take full ownership of customer accounts, ensuring their overall success and satisfaction with OpenUp’s services

Benefits

• We provide you with the hardware you need to work comfortably
• Daily healthy and vegetarian lunch at our office in the heart of Amsterdam
• Free and unlimited access to our mindfulness courses and psychologists

You’re a dynamic Customer Success Consultant, passionate about promoting mental well-being and building enduring customer relationships

• Ability to handle multiple projects and priorities in a dynamic environment
• Prior experience in a fast-paced, growth-oriented company is a plus
• Ability to understand and leveraging customer success metrics and engagement indicators
• Fluent English and Dutch language skills are a must-have
• 3+ years’ experience in either HR, Sales, Customer Service/Success or related role
• Strong project management and organizational skills
• Skilled in engaging with and influencing stakeholders at various levels
• Interest - and experience - in leveraging AI to be effective and efficient in your work
• Background in mental health advocacy or related fields is an ideal
• High positive energy with exceptional communication and interpersonal skills