Senior Customer Success Manager

Nobel Recruitment; Amsterdam; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

Nobel Recruitment invites applications for a Senior Customer Success Manager to manage relationships with existing customers, focusing on keeping A customers happy and expanding value across segments. You will build roadmaps, run QBRs and workshops, and identify upsell opportunities, coordinating with consultants as needed.

The role also involves establishing and scaling the company’s customer success structure from a one-person function to a broader team, in line with growth plans.

Qualifications

• 5+ years in customer success or related roles.
• Fluent Dutch for Dutch-speaking customers.
• Experience with ERP/CRM; Dynamics 365 is a plus.
• Willing to work from Amsterdam office 2-3 days/week and visit customers 1-2 days/week.

Responsibilities

• Manage relationships with existing customers and build customer roadmaps.
• Run QBRs and workshops (including AI-related sessions) for different segments.
• Identify upsell and cross-sell opportunities and involve the right consultants.
• Develop and scale the company's customer success structure beyond the current single-person setup.

Skills

Customer Success

Account Management

Stakeholder Management

Dutch language

Tools

Dynamics 365

Job description

My client is a Microsoft partner in Amsterdam with about 100 employees. Their team of consultants, developers, and strategists works with Dynamics 365 ERP and CRM, Power Platform, Azure, data, and AI. They help organisations from planning to implementation and ongoing support. The company also offers its own solutions built on Microsoft technology, along with consulting and managed services.

They have about 100 active customers, mainly in the Randstad, and around 40% of their revenue is recurring. A long‑term growth investor backs the company, and the founders remain involved. They are aiming for double‑digit growth with a stronger senior leadership team. The team includes people from 10 to 15 nationalities who work together in the Amsterdam office and enjoy team lunches, Friday drinks, and an annual weekend away.

Role

As Senior Customer Success Manager, you will manage relationships with existing customers. This role combines customer success and account management, without any need to find new business.

Customers are grouped into A, B, and C segments. You will focus on keeping A customers happy, helping B customers become A customers, and improving how they manage all segments. This includes building customer roadmaps, running QBRs and workshops (including those related to AI), finding upsell and cross‑sell opportunities, and involving the right consultants when needed.

You will also build the company's customer success structure. Right now, it is a one‑person role, but they plan to build a team as the process develops.

Requirements

• Fluent Dutch, as the role works with Dutch‑speaking customers.
• 5+ years in customer success, account management, consulting or a similar role, ideally in professional services or a Microsoft environment.
• Working knowledge of ERP and CRM (Dynamics 365 experience is a plus).
• Experience selling consulting or services, and managing stakeholders at different levels.
• Able to work from the Amsterdam office 2 to 3 days per week and visit customers 1 to 2 days per week.