Customer Returns Administrator

Neways Electronics International NV; Son en Breugel; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Flexible hours

27 vacation days + 13 ADV days

8% holiday allowance

Pension scheme

International organization environment

Informal working atmosphere

Job summary

Neways Electronics International NV is seeking a Customer Return Administrator to manage administrative and operational handling of customer returns. You will register, monitor, and process returned products within agreed lead times, while working closely with customers, logistics partners, repair departments, and internal stakeholders.

You will contribute to keeping products within the circular supply chain through structured processes and continuous improvement, while providing professional

Qualifications

• Experience in logistics/administrative roles.
• Familiarity with warehouse and returns processes.
• Strong attention to detail and quality awareness.

Responsibilities

• Process and register customer returns accurately.
• Monitor return goods and ensure timelines are met.
• Collaborate with customers, logistics partners, and internal teams.
• Support inventory management and discrepancy resolution.
• Assist in processing return shipments to suppliers.
• Contribute to safe and efficient work environment.

Skills

Logistics coordination

Administrative skills

Communication

Dutch language

English language (basic)

Team collaboration

Problem solving

Attention to detail

Education

MBO level in administrative/logistics

Tools

Microsoft Word

Outlook

PC proficiency

Job description

This Is How You Make An Impact

As a Customer Return Administrator, you are responsible for the administrative and operational handling of customer returns. You ensure that returned products are correctly registered, monitored, and processed within agreed lead times. You will work closely with customers, logistics partners, repair departments, and internal stakeholders.

This Is How You Make An Impact

As a Customer Return Administrator, you are responsible for the administrative and operational handling of customer returns. You ensure that returned products are correctly registered, monitored, and processed within agreed lead times. You will work closely with customers, logistics partners, repair departments, and internal stakeholders.

Thanks to your structured approach, we maintain control over our return flows, provide customers with professional service, and contribute to our ambition to keep products within the circular supply chain for as long as possible.

What We Offer

We provide a pleasant and open working environment where personal interaction is highly valued. We believe continuous development is important and offer plenty of opportunities for personal growth, with room for initiative and independent contribution.

• Competitive salary based on your knowledge and experience.
• Flexible start and end times.
• 27 vacation days plus 13 ADV (reduction of working hours) days.
• 8% holiday allowance.
• Attractive pension scheme.
• Opportunity to work within a financially healthy international organization.
• Informal working atmosphere with short communication lines.

What You Bring To The Team

• MBO (vocational education) level of working and thinking, preferably in an administrative or logistics-related field.
• Experience with logistics and automated systems, and proficiency in working with a PC.
• Familiarity with Microsoft Word and Outlook.
• Strong administrative skills and a high level of quality awareness.
• Good command of Dutch (advanced) and basic English, both spoken and written.
• Understanding of internal logistics processes.
• A sociable personality with a strong sense of responsibility for both you and the team.
• Forklift and reach truck certification are an advantage (preferred but not required).

Your Daily Responsibilities include:

As part of the RMA team within the Circular Service Center, you play an important role in the daily execution of various warehouse and return processes. You are responsible for the accurate and timely processing of goods flows and contribute to the reliable delivery of our customer returns services.

You will work closely with your colleagues and support operational continuity whenever needed.

• Picking and processing released production orders.
• Managing inventory, both physically and administratively.
• Coordinating and processing return shipments to suppliers.
• Performing inventory checks and identifying discrepancies.
• Supporting various operational processes within the RMA team.
• Contributing to a safe, organized, and efficient work environment.
• Identifying improvement opportunities and supporting the further development of our circular services.