Mid - Market Account Manager

Meltwater Netherlands; Amsterdam; Hybrid; EUR 48,000 - 72,000; Full time

Benefits offered by this job

Flexible PTO

8% Holiday Allowance

Gym membership discount

CalmApp subscription

Hybrid work

Family leave

Professional development

Job summary

Meltwater Netherlands is seeking an experienced Mid‑Market Account Manager to own relationships, renewals and expansion within SaaS accounts in Amsterdam. You will ensure clients gain maximum value from our platform while collaborating with Customer Success and Renewals teams.

The role emphasizes proactive account management, cross‑sell opportunities, and ongoing engagement with key stakeholders. A Bachelor's degree and strong Dutch and English communication are required, with a hybrid work

Qualifications

• Bachelor's degree or higher is required.
• Strong interest in building a career in client management and revenue growth.
• Proactive, results‑oriented mindset with a willingness to learn.
• Strong communication and relationship-building skills.
• Excellent written and verbal communication in Dutch and English.

Responsibilities

• Drive growth within assigned accounts following their transition from the Client Acquisition team.
• Oversee renewals and expansions, collaborating with Customer Success and Renewals teams.
• Identify and pursue upsell and cross-sell opportunities within accounts.
• Collaborate with Customer Success to drive ongoing engagement and platform utilization.
• Partner with Renewals to ensure retention and negotiate pricing where needed.
• Cultivate relationships with key stakeholders and monitor usage to inform renewal strategy.

Skills

Account management

Revenue growth

Client relationship

Dutch language

English language

Education

Bachelor's degree

Job description

Are you an experienced Account Manager with a background in supporting SaaS customers? We’re looking for someone like you to join our growing team and take ownership of managing, renewing and expanding relationships with our valued clients.

As a Mid - Market Account Manager at Meltwater, you will play a key role in maintaining strong customer partnerships, ensuring clients gain maximum value from our platform, and identifying opportunities for account growth.

At Meltwater, we offer more than just a job. You’ll be part of a collaborative and supportive environment that encourages professional development, knowledge sharing and career progression. You’ll work alongside experienced Account Managers and leaders who are invested in helping you succeed and grow.

Join a team where your ideas and contributions are valued, and where you’ll have the opportunity to make a meaningful impact while developing your career.

What You’ll Do:

• Drive growth within assigned accounts following their transition from the Client Acquisition team.
• Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
• Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
• Partner with Renewals Representatives to ensure robust account retention and skilfully negotiate pricing agreements.
• Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
• Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
• Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

What You’ll Bring:

• A Bachelor's degree or higher is required for this role
• Strong interest in building a career in client management and revenue growth
• Proactive, results-oriented mindset with a willingness to learn
• Strong communication and relationship-building skills
• Excellent written and verbal communication skills in Dutch and English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 4 days a week
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy flexible paid time off options for enhanced work-life balance
• Enjoy an 8% holiday allowance on your total earnings, encompassing bonuses and commissions, to enhance your overall compensation package.
• Stay fit conveniently with reduced gym membership fees within our office building, promoting a healthy work-life balance for all employees.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You’ll Work: Singel 250, 1016 AB Amsterdam

Our platform empowers our 27,000 customers worldwide by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions.

But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.