Customer Success Lead: Onboarding & Growth for QSR SaaS

S4D; Amsterdam; Hybrid; EUR 52,000 - 70,000; Full time

Benefits offered by this job

Apple MacBook

Hybrid work model

International work environment

Flat organization

Career development opportunities

Flexible holidays policy

25 paid holidays

Birthday off

Healthy lunch

Job summary

S4D is seeking a Customer Success Executive to onboard new partners and manage a portfolio of QSR clients. You will own the partner relationship, address questions, and guide them on how to optimize use of our omnichannel operating system.

You will collaborate with Growth, Product, and support teams to resolve complex issues, ensure successful onboarding, and drive partner profitability across stores and franchises. Hybrid working and English proficiency are required.

Qualifications

• Bachelor's degree or equivalent.
• Experience in a customer-facing role.
• Get-things-done mindset and proactive attitude.
• Enjoy owning projects and solving problems.
• Enjoy building and maintaining relationships.
• Analytical mindset with problem-solving approach.
• Strong written and verbal English communication.

Responsibilities

• Onboard new partners and manage a portfolio of partners.
• Be the primary owner of client relationships and drive partner success.
• Collaborate with Growth, Product, and other internal teams to ensure partner needs are met.
• Install solutions in pilot stores and prepare client meetings.
• Support partners and provide high-level escalation with the 1st-line Support when needed.

Skills

Customer-facing communication

Proactive attitude

Analytical mindset

Relationship building

English communication

Education

Bachelor's degree or equivalent

Job description

S4D is seeking a Customer Success Executive to onboard new partners and manage a portfolio of QSR clients. You will own the partner relationship, address questions, and guide them on how to optimize use of our omnichannel operating system.

You will collaborate with Growth, Product, and support teams to resolve complex issues, ensure successful onboarding, and drive partner profitability across stores and franchises. Hybrid working and English proficiency are required.