Global Technical Success Manager - Enterprise SaaS

Medium; Amersfoort; Hybride; EUR 78 185 - 104 247; Plein temps

Résumé du poste

Deliverect is accelerating global commerce with its API-first platform, connecting restaurants and retailers to sell and deliver seamlessly. The Technical Success Manager will own health of integrations for top accounts, liaise with Support and Engineering, and drive SLA performance while identifying expansion opportunities.

You will work across global teams in a hybrid role, combining on-site presence (3 days) with remote work (2 days).

Qualifications

• 2–4 years of experience in technical account management, solutions engineering, or technical support within an enterprise SaaS environment.
• Practical experience reading logs, diagnosing API and webhook failures, and troubleshooting root causes alongside engineering teams.
• Proficiency with SQL for independent data querying, tracking SLA compliance, and identifying system trends.
• Working knowledge of Python or JavaScript to script lightweight diagnostic tools and automate routine technical checks.
• Strong communication and stakeholder management skills, with the ability to translate complex technical concepts into business-level discussions.

Responsabilités

• Act as the primary technical and relationship point of contact for a portfolio of Deliverect's largest global accounts, leveraging deep integration knowledge to proactively maintain account health.
• Partner with Sales and Strategic Account teams during QBRs and strategic touchpoints to translate technical performance into actionable business outcomes.
• Identify expansion opportunities—such as additional modules, integrations, or use cases—during technical engagements to support department Net New MRR targets.
• Track and drive SLA performance across your portfolio, using data to flag risk early and hold internal teams accountable to resolution timelines.
• Lead proactive issue management with Support teams, conducting root-cause analysis on ticket patterns to determine when to resolve internally or elevate to Engineering or Product.
• Query and analyze technical health data using SQL and lightweight scripting, delivering clear business insights to internal leadership and key client stakeholders.

Connaissances

English fluency

2–4 years in technical AM/solutions/SC

SQL querying

Python or JavaScript scripting

Communication & stakeholder management

Outils

Python

JavaScript

Description du poste

Deliverect is accelerating global commerce with its API-first platform, connecting restaurants and retailers to sell and deliver seamlessly. The Technical Success Manager will own health of integrations for top accounts, liaise with Support and Engineering, and drive SLA performance while identifying expansion opportunities.

You will work across global teams in a hybrid role, combining on-site presence (3 days) with remote work (2 days).