Customer Success Executive (International)

S4D; Amsterdam; On-site; EUR 52,000 - 70,000; Full time

Benefits offered by this job

Apple MacBook

Hybrid work model

International work environment

Flat organization

Career development opportunities

Flexible holidays policy

25 paid holidays

Birthday off

Healthy lunch

Job summary

S4D is seeking a Customer Success Executive to onboard new partners and manage a portfolio of QSR clients. You will own the partner relationship, address questions, and guide them on how to optimize use of our omnichannel operating system.

You will collaborate with Growth, Product, and support teams to resolve complex issues, ensure successful onboarding, and drive partner profitability across stores and franchises. Hybrid working and English proficiency are required.

Qualifications

• Bachelor's degree or equivalent.
• Experience in a customer-facing role.
• Get-things-done mindset and proactive attitude.
• Enjoy owning projects and solving problems.
• Enjoy building and maintaining relationships.
• Analytical mindset with problem-solving approach.
• Strong written and verbal English communication.

Responsibilities

• Onboard new partners and manage a portfolio of partners.
• Be the primary owner of client relationships and drive partner success.
• Collaborate with Growth, Product, and other internal teams to ensure partner needs are met.
• Install solutions in pilot stores and prepare client meetings.
• Support partners and provide high-level escalation with the 1st-line Support when needed.

Skills

Customer-facing communication

Proactive attitude

Analytical mindset

Relationship building

English communication

Education

Bachelor's degree or equivalent

Job description

About The Company

S4D is a Software-as-a-Service (SaaS) company that provides Quick Service Restaurants (QSRs) with an omnichannel operating system to run their businesses as effectively and efficiently as possible. In other words, we help restaurants to get more orders. Our team builds and services innovative products based on the latest technologies, featuring a wide range of functionalities and innovative modules, while offering our employees flexible working conditions. Our key values are teamwork and ownership. We are looking for a Customer Success Executive with strong English communication skills; additional languages such as German, Spanish, or Finnish are a plus. You will ensure our partners, such as New York Pizza, Pizza Hut, Apache Pizza, Papa Johns, and Kotpizza, are successful with our software solution.

Job Description

Our customer success team sets our partners up for success. We provide Quick Service Restaurants (QSRs) with the best omnichannel operation system in the market. You are responsible for onboarding new partners and are the go-to person when our partners have questions. Your job ranges from preparing client meetings to installing our solution in specific pilot stores. You are the primary owner of the client relationship, and their success is your primary goal. You both tackle problems to ensure our solution works well, and you consult them on how to improve their business. As a Customer Success Executive, you are responsible for onboarding new partners and managing an existing portfolio of partners.

You interact with various departments of the client’s headquarters on a daily basis, while also building relationships with franchisees. You provide support to the client for complex problems that the 1st-level Support team cannot resolve. For onboarding new partners, you work with the Growth team to ensure successful onboarding. Internally, you work with the Product team to ensure our software meets our partner's needs.

Of course, you do not do this alone; the other CSEs, our Head of Operations, and even our CEO are there to help you grow and make our partners’ businesses successful with our software solution.

Job Requirements

• Bachelor's degree or equivalent
• You have experience within a customer-facing role
• You have a get-things-done mentality and a pro‑active attitude
• You enjoy fully owning a project or a problem
• You enjoy building and maintaining new relationships
• You have an analytical mindset
• Strong written and verbal communication skills in English
• Bonus points for another European language (Dutch, German, French, Finnish, Spanish, or Portuguese)
• Bonus points for experience within the hospitality industry

Why S4D

• International work environment and flat organization
• Impactful role at one of the fastest-growing companies in the Netherlands
• Great career development opportunities in a growing company
• Apple MacBook
• Hybrid-working environment
• Competitive salary
• Flexible public holiday policy
• 25 paid holidays
• An extra day off on your birthday
• Healthy lunch at the office