Dutch CSM: Growth & Retention Lead

Mollie; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Work from abroad allowed

Meal allowance

OpenUp coaching

26 holidays

Birthday off

Bike lease

NS Business Card

Job summary

Mollie in Amsterdam is hiring a Customer Success Manager to be the trusted adviser for our largest Dutch customers. You will protect revenue, drive renewal, and unlock upsell opportunities across the Mollie platform.

You’ll build long-term relationships, monitor product adoption with a data-driven mindset, and collaborate with product and sales teams to shape our roadmap. Fluency in Dutch and English is essential.

Qualifications

• 4+ years of experience in Account Management, Customer Success Management, or a similar role within a SaaS organization.
• Strong background in negotiation, up-selling, and cross-selling to expand customer value and product adoption.
• Expertise in building and managing high-value relationships via phone, email, and in-person meetings.
• Working knowledge of CRM systems and proficiency in Excel for account analysis and reporting.
• Prior experience accurately maintaining all customer account activities within a CRM tool.
• Native fluency in Dutch and professional fluency in English, both written and spoken.

Responsibilities

• Drive Account Growth & Retention: Manage renewals, reduce churn, and identify upsell opportunities.
• Be the Trusted Stakeholder: Build trust with key customer stakeholders through regular check-ins and strategic reviews.
• Advocate for Customer Needs: Gather insights and push internally for product enhancements.

Skills

Account management

Customer success

SaaS

Negotiation

Upselling

Cross-selling

Relationship management

CRM systems

Excel

Dutch language

English

Job description

Mollie in Amsterdam is hiring a Customer Success Manager to be the trusted adviser for our largest Dutch customers. You will protect revenue, drive renewal, and unlock upsell opportunities across the Mollie platform.

You’ll build long-term relationships, monitor product adoption with a data-driven mindset, and collaborate with product and sales teams to shape our roadmap. Fluency in Dutch and English is essential.