Senior Account Manager (f/m/d)

Moss; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Stock option plan

Learning budget

Public transport support

Pension plan

Work from abroad (20 days)

Job summary

Moss is seeking a Senior Account Manager/Customer Success Manager (f/m/d) to join our Dutch market team in Amsterdam. You will focus on building strong relationships, maximizing value, and driving adoption of Moss spend management features.

In this role you will upsell, monitor key metrics, and act as a product ambassador, translating client feedback into actionable improvements while striving for long‑term customer success and renewal.

Qualifications

• 4+ years in a commercial customer-centric role.
• Experience upselling products and features to existing customers.
• Fluent in Dutch and English.

Responsibilities

• Drive customer engagement by building scalable relationships and guiding activation of spend management features.
• Upsell by identifying new business opportunities and optimising product features.
• Measure success with KPIs to track revenue trajectory, renewals and SaaS uplift.
• Act as product ambassador by communicating client feedback to internal teams.
• Design client journeys to improve satisfaction and contribute to long-term retention.
• Opportunity to ramp up quickly and progress toward a lead position.

Skills

Customer success

Upselling

Dutch language

English language

Analytical mindset

Communication

Job description

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.

Our culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss, and it works. Moss closed a €35 million Series C in August 2026, crossing a €1 billion valuation, and became one of Europe's fintech unicorns. Join us for what's next.

This role is 4 days a week onsite in our Amsterdam office.

Senior Account Manager/Customer Success Manager (f/m/d)

Our Customer Success team is seeking a Senior Account Manager/Customer Success Manager (f/m/d). You will focus on and work closely with customers in our Dutch market to improve processes and develop innovative strategies in order to maximize value and enhance their experience using the Moss product.

Your responsibilities

Here’s a bit more on what you can expect to be doing day-to-day:

• Drive customer engagement - through building and nurturing value-creating and scalable relationships you develop a deep understanding of your clients’ and their finance goals. You guide and consult with them in order to drive their engagement and the activation of all the spend management features.
• Upsell - you leverage your deep understanding of both the product and your customer's needs to identify new business opportunities, as well as product and feature optimisation initiatives to increase value for existing accounts.
• Measure success and provide data insights - with the use of specific KPIs you aim to achieve and monitor revenue trajectory through, for example, key metrics such as spend engagement, SaaS uplift and renewals.
• Act as Product ambassador - working closely with internal stakeholders you compile and communicate client feedback and act in an advisory capacity on current and future product features.
• Thrive for process excellence - you aim for continuous improvement, designing and delivering upon the client journey touchpoints that will increase customer satisfaction and contribute towards long-term retention.
• Take Ownership - Opportunity to ramp up quickly and progress in your career towards a lead position.

About you

We think you’ll need the following experience and qualifications to succeed in the role:

• 4 + years of experience in a commercial customer‑centric proactive role, ideally in a B2B or SaaS setting.
• Prior experience with upselling products and product features to existing customers.
• Fluent in both Dutch and English.

In addition, here are the skills and attributes we are looking for:

• Customer obsessed - You empathize with the needs and pain points of the customer and provide a flawless experience.
• Commercially minded - You are able to demonstrate continuous value to customers, leveraging new business opportunities and can confidently negotiate pricing, contracts and add‑ons.
• Clear communicator - You are able to communicate complex topics to a range of audiences in a clear, concise and expert manner.
• Analytical mindset - You are able to read, interpret and leverage data to prioritize customers, solve complex problems, identify upsell opportunities and retain customer happiness. You can recognise problems before they arise and you challenge the status quo.
• Methodical multi‑tasker - You are able to manage multiple requests at same time and prioritize accordingly. You have a structured way of working, employing efficiency and effectiveness in your day‑to‑day tasks.

Our offer

We believe the greatest benefit we can offer you is the opportunity to develop your skills and progress your career - we’d like to help you on that journey. Here’s what else you can expect:

• An attractive compensation package, including our company stock option plan
• A great place to learn and progress your career, influencing the growth trajectory of one of the leading spend management companies in Europe
• An annual learning budget
• Financial support for public transport
• A generous pension plan
• 1 months work from abroad
• Top‑of‑market compensation package, including equity.
• Our vibrant offices are at the heart of our culture, where in‑person time fuels collaboration and connection over weekly breakfasts and Friday demos.
• Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.

About Moss

Moss is the Finance AI platform for Europe's mid‑sized businesses, giving companies real‑time visibility and full control over their spend. By automating card issuing, invoice management and expenses, Moss simplifies financial workflows and frees finance and accounting teams from manual, administrative work.

Founded in Berlin and used by more than 10,000 businesses including Flink, Schufa, n8n and Auto1, Moss has raised €220+ million to date and operates in Germany, the Netherlands, the UK and further EU markets. In August 2026, Moss closed a €35 million Series C led by Portage, crossing a €1 billion valuation and becoming one of Europe's newest fintech unicorns. Moss is backed by investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures, A‑Star.

We’re a team of 300+ people from 50+ nationalities across 5 offices in Europe and we hire, reward, and grow people based on our DNA: playing to win, obsessing over quality, winning as One Moss. If that’s how you want to work, we want to hear from you. – What else to expect:

• Top‑of‑market compensation package, including equity.
• Our vibrant offices are at the heart of our culture, where in‑person time fuels collaboration and connection over weekly breakfasts and Friday demos.
• Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.

Unless stated otherwise, benefits apply to full‑time positions (interns and working students receive a tailored package).

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