Customer Success Lead — Aerospace Automation

Airborne

Den Haag

In loco

EUR 90.000 - 120.000

Tempo pieno

3 giorni fa

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Vantaggi offerti da questo lavoro

Hybrid working

Professional development

Travel opportunities

Market-competitive salary

Descrizione del lavoro

Airborne Composites Automation seeks a Customer Success Manager in The Hague to build and scale our customer success organization. You will serve as the main liaison across implementation, ramp-up, and expansion phases, driving value, renewals, and upsell opportunities.

You will collaborate with Sales, Software, Service, and Product teams to translate customer needs into outcomes, ensuring strong relationships and measurable impact for aerospace and other advanced manufacturing clients.

Competenze

Bachelor's or Master's degree in a technical field or strong affinity with technology.
5+ years of experience in Customer Success, Account Management, Project Management, Service Management, or a similar customer-facing role.
Excellent command of English; knowledge of another European language is an advantage.
Proactive, energetic, and driven to build the customer success organization from the ground up.
Experience with industrial technology, robotics, aerospace, or composites is a strong advantage.
Minimum 3 days a week in-office at our facility in The Hague, The Netherlands.

Mansioni

Build on Airborne’s initial success and convert customers into long-term advocates.
Be primary point of contact throughout the customer lifecycle from implementation to expansion.
Collaborate with Sales, Software, Service, and Product teams to translate issues into successful outcomes.
Identify opportunities for upselling and contract renewal and ensure value delivery.