Customer Service Supervisor: Lead Ops & Elevate CX

Bleckmann; Netherlands; On-site; EUR 42,000 - 54,000; Full time

Job summary

Bleckmann in the Netherlands is seeking a Customer Service Supervisor to coordinate the Customer Service team and act as the main contact for customers and internal stakeholders. This hands-on leadership role involves coaching, issue resolution, KPI monitoring, and driving continuous improvements in daily operations, including inbound/outbound, returns, and customs. Strong English (C1) and experience in logistics with WMS and Salesforce are preferred.

Qualifications

• Minimum MBO+/HBO level in a relevant field.
• Experience in customer service, logistics or supply chain.
• Leadership and coaching capability.
• Strong English communication and analytical skills.

Responsibilities

• Lead, coach and support the Customer Service team.
• Act as the first escalation point for customers and internal departments.
• Actively participate in daily operational customer service activities.
• Monitor KPIs, service levels and customer satisfaction.
• Coordinate priorities between customers and warehouse operations.
• Manage inbound, outbound, returns and customs-related processes.
• Prepare reports and discuss performance with customers.
• Drive process improvement and optimization initiatives.

Skills

Leadership

Coaching

Analytical thinking

Customer-focused

English (C1) communication

Prioritization

Education

MBO+/HBO level

Tools

JDA

PKMS

Salesforce

Job description

Bleckmann in the Netherlands is seeking a Customer Service Supervisor to coordinate the Customer Service team and act as the main contact for customers and internal stakeholders. This hands-on leadership role involves coaching, issue resolution, KPI monitoring, and driving continuous improvements in daily operations, including inbound/outbound, returns, and customs. Strong English (C1) and experience in logistics with WMS and Salesforce are preferred.