Customer Support Team Lead: Growth & Process Improvement

Apply Now; Heijen; On-site; EUR 29,000 - 55,000; Full time

Benefits offered by this job

Travel allowance

25 vacation days

Gym discounts

Employee discounts

Bike plan

Team events

Job summary

Apply Now in Gennep, Netherlands, is seeking a Customer Support Supervisor in an international logistics environment. You’ll support and improve Customer Support operations, shape processes, and contribute to the continued development of the team.

You’ll work closely with the Customer Support Manager to develop leadership skills, combine hands-on customer interaction with coaching, coordination and growing leadership responsibilities.

Qualifications

• Experience in coaching and motivating people within a Customer Support environment.
• Strong communication skills in English.
• A Bachelor's degree (HBO) or equivalent level through relevant working experience is preferred.
• Good knowledge of MS Office.
• Experience with SAP is considered an advantage.

Responsibilities

• Actively support the development of the Customer Support team.
• Work towards key targets related to service delivery, profitability and customer satisfaction.
• Manage customer reporting, including KPIs, invoicing and status reports.
• Act as the first point of contact for internal and external escalations.
• Work closely with Operations to translate customer requirements into clear actions.
• Support the Customer Support Manager with hiring, training, planning and evaluating team members.
• Coach and motivate team members and support their professional development.
• Continuously evaluate existing processes and identify opportunities for improvement.
• Lead internal meetings and provide updates to the customer.

Skills

People coaching

Customer Support leadership

English communication

Leadership & planning

MS Office

Education

Bachelor's degree HBO or equivalent

Tools

SAP

Job description

Apply Now in Gennep, Netherlands, is seeking a Customer Support Supervisor in an international logistics environment. You’ll support and improve Customer Support operations, shape processes, and contribute to the continued development of the team.

You’ll work closely with the Customer Support Manager to develop leadership skills, combine hands-on customer interaction with coaching, coordination and growing leadership responsibilities.