Customer Service Lead — Ops, KPIs & Coaching

Bleckmann Solutions B.V.; Venlo; On-site; EUR 42,000 - 56,000; Full time

Job summary

Bleckmann is seeking a Customer Service Supervisor to coordinate the Customer Service team and serve as the primary contact for customers and internal stakeholders. This hands-on leadership role involves coaching, handling escalations, and ensuring top-tier service delivery in daily operations.

The role requires experience in customer service or supply chain operations, knowledge of WMS like JDA/PKMS, and proficiency with Salesforce. Strong English and process-improvement mindset are essential.

Qualifications

• Experience in customer service, logistics or supply chain operations.
• Proven leadership and coaching affinity.
• Knowledge of WMS systems such as JDA and/or PKMS.
• Experience with ticketing systems such as Salesforce.
• Affinity with customs processes.
• Strong communication skills in English (≥ C1).
• Analytical, customer-focused and able to prioritize effectively.
• Structured, proactive and stress-resistant.

Responsibilities

• Lead, coach and support the Customer Service team.
• Act as the first escalation point for customers and internal departments.
• Actively participate in daily operational customer service activities.
• Monitor KPIs, service levels and customer satisfaction.
• Coordinate priorities between customers and warehouse operations.

Skills

Leadership & coaching

Customer service experience

Analytical skills

Prioritization

English communication

Education

MBO+/HBO

Tools

JDA

PKMS

Salesforce

Job description

Bleckmann is seeking a Customer Service Supervisor to coordinate the Customer Service team and serve as the primary contact for customers and internal stakeholders. This hands-on leadership role involves coaching, handling escalations, and ensuring top-tier service delivery in daily operations.

The role requires experience in customer service or supply chain operations, knowledge of WMS like JDA/PKMS, and proficiency with Salesforce. Strong English and process-improvement mindset are essential.