Logistics Customer Service Lead

DSV; Moerdijk; Presencial; EUR 32.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 vacation days

8% holiday allowance

Personal development opportunities

Freedom to take initiative in informal

Descripción de la vacante

DSV in Moerdijk is seeking a Customer Services Supervisor to lead a dedicated team serving major consumer brands both nationally and internationally. You will manage day-to-day operations from Logistiek Park Moerdijk and ensure clear communication with customers and stakeholders.

The role emphasizes coaching, delivering on customer agreements, monitoring processes, and preparing KPI reports. You’ll conduct monthly client reviews and have the freedom to shape the role in our open, informal team

Formación

• At least 2 years of leadership experience.
• Affinity with logistics and transport a plus but not required.
• Positive, enthusiastic personality with a talent for motivating teams.
• Solution-oriented and process-minded approach to serving customers.
• Strong communication skills in Dutch and English.

Responsabilidades

• Oversee day-to-day operations of the customer service team.
• Coach and develop team members and ensure adherence to customer agreements.
• Monitor logistics processes, identify disruptions, and inform stakeholders of changes or delays.
• Prepare KPI reports and discuss results with the operations manager and team.

Conocimientos

Leadership experience

Logistics affinity

Motivating teams

Customer service mindset

Dutch & English communication

Descripción del empleo

DSV in Moerdijk is seeking a Customer Services Supervisor to lead a dedicated team serving major consumer brands both nationally and internationally. You will manage day-to-day operations from Logistiek Park Moerdijk and ensure clear communication with customers and stakeholders.

The role emphasizes coaching, delivering on customer agreements, monitoring processes, and preparing KPI reports. You’ll conduct monthly client reviews and have the freedom to shape the role in our open, informal team