Hands-on Customer Service Supervisor & Ops Coach

Bleckmann Solutions B.V.; Heierhoeven; On-site; EUR 42,000 - 66,000; Full time

Job summary

Bleckmann, a leading logistics provider in fashion supply chain, is seeking a hands-on Customer Service Supervisor in the Netherlands. You will coordinate the Customer Service team daily and be the main contact for customers and internal stakeholders.

Reporting to the Customer Service Manager, you will coach the team, participate in daily activities, monitor KPIs, and drive improvements across inbound, outbound, returns and customs processes while prioritizing effectively and ensuring service

Qualifications

• Experience in customer service, logistics or supply chain operations.
• Leadership and coaching affinity.
• Knowledge of WMS systems (JDA / PKMS) and Salesforce.
• Strong English communication (min C1).

Responsibilities

• Lead, coach and support the Customer Service team.
• Be the first escalation point for customers and internal departments.
• Participate in daily operational customer service activities.
• Monitor KPIs, service levels and customer satisfaction.
• Coordinate priorities between customers and warehouse operations.
• Manage inbound, outbound, returns and customs-related processes.
• Prepare reports and discuss performance with customers.
• Drive process improvement and optimization initiatives.

Skills

Leadership

Customer service

Logistics operations

English (C1)

Education

MBO+/HBO degree

Tools

WMS: JDA

PKMS

Salesforce

Job description

Bleckmann, a leading logistics provider in fashion supply chain, is seeking a hands-on Customer Service Supervisor in the Netherlands. You will coordinate the Customer Service team daily and be the main contact for customers and internal stakeholders.

Reporting to the Customer Service Manager, you will coach the team, participate in daily activities, monitor KPIs, and drive improvements across inbound, outbound, returns and customs processes while prioritizing effectively and ensuring service