Customer Service Representative Road

DSV Road GmbH; Tilburg; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

8% holiday allowance

Annual bonus 5%

28 days annual leave

Pension scheme

Commuting allowance

Work from home 2 days/week

Job summary

DSV Road GmbH in Tilburg is seeking a Customer Service Representative Road to manage major customer accounts and coordinate transport orders from inquiry to delivery. You will be the dedicated contact for key customers, ensuring timely updates and proactive issue resolution.

The role requires 2+ years in customer service, fluency in Dutch and good English, and the ability to switch quickly between systems. A hybrid working pattern is offered with 36–40 hours per week.

Qualifications

• Customer service experience
• Good Dutch and English communication
• Ability to switch between systems
• Proactive and decisive communication

Responsibilities

• Manage major customer accounts and transport orders from start to delivery
• Inform customers proactively about shipment progress, delays or issues
• Coordinate with transport planning, operations, branches and agents
• Identify recurring issues and suggest process improvements
• Work with a team to ensure KPIs and service levels are met

Job description

Move forward as Customer Service Representative Road at DSV in Tilburg

Do you enjoy managing major customer accounts, resolving complex transport queries and responding quickly when a shipment does not go according to plan? Within DSV Road’s VIP Dedicated team, you will have the freedom to independently manage customers and their logistics processes.

You get it done

Professionally supporting major customer accounts and coordinating and monitoring their transport orders, from initial request through to delivery: you’re on it.

How you do this? As a customer service representative, you are the dedicated point of contact for several of our larger customers. Due to their size, volumes and dynamic transport processes, these accounts require close attention and effective coordination. You understand the agreed service levels and KPIs, anticipate peak periods and ensure that operational and commercial queries are resolved quickly . You achieve this by:

• independently booking, processing and monitoring inbound, outbound and return orders, including urgent requests;
• proactively informing and advising customers about shipment progress, shortages, delays, damage and possible solutions;
• coordinating actions with transport planning, operations, international DSV branches and agents, while monitoring agreements and KPIs;
• identifying recurring issues and suggesting improvements to processes, communication and service delivery.

Your team stands out within DSV for its strong sense of collaboration and motivation to achieve the best possible results together. You will join a team of 20 colleagues and 2 team leaders, where you complement each other, challenge one another and jointly take responsibility for a diverse customer portfolio.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

“At Road Tilburg, you truly get the space to take responsibility for your own customers and processes,” says Michel Rossi, Customer Service Manager, VIP Dedicated.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• mbo+ working and thinking level and a minimum of 2 years’ customer service experience, preferably within transport or logistics;
• fluency in Dutch, both spoken and written, which is an essential requirement for this role, as well as a good command of English;
• experience of supporting customers independently, combined with an eagerness to learn and the ability to switch quickly between different systems and tasks;
• strong communication skills and a commercial, accurate, proactive and decisive approach.

It all counts for this vacancy of customer service Representative in Tilburg.

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a competitive salary based on your knowledge and experience, plus 8% holiday allowance and a 5% annual bonus based on your annual salary, paid in November;
• 28 days of annual leave, an excellent pension scheme with an employee contribution of just 5%, a commuting mileage allowance and access to FiscFree;
• a position of 36 to 40 hours per week, with agreed working hours starting at 8.00, 8.30 or 9.00 and finishing at 16.30, 17.00 or 17.30;
• the opportunity to work from home 2 days per week after completing your induction period, based on a 40-hour working week;
• independence and responsibility for major customer accounts, as well as training and career opportunities within DSV Road and our other divisions.

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.