Supply Chain & Customer Service (Oil & Gas)

AXS Logistiek; Dordrecht; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Flexible working hours

Trainee program

Pension scheme contribution of 24%

Travel allowance of € 0.21/km

Job summary

A leading logistics company in Dordrecht seeks an order management professional. Responsibilities include monitoring order processes, analyzing delivery improvements, and maintaining customer documentation. Candidates should have at least 2 years of experience in order management and proficiency in English and Dutch. The role offers flexible hours, a generous pension scheme, and career growth opportunities within a dynamic organization.

Qualifications

• At least 2 years of work experience in an end-to-end Order Management Position.
• Work experience with SAP is an advantage.
• An excellent command of the English language and a good/moderate command of the Dutch language.

Responsibilities

• Monitor the entire order process and provide actual service to customers.
• Analyze processes to improve quality and service towards customers.
• Manage and maintain customer-specific documentation.
• Accurately process all received sales orders to meet customer expectations and resolve delivery issues.

Skills

End-to-end Order Management

SAP

English language proficiency

Dutch language proficiency

Tools

SAP

Job description

Within this position you are responsible for consistently delivering a high level of service to the customers and managing the Orders and the Supply Chain for this organisation. You also look critically at processes and if you see opportunities to improve / accelerate the processes regarding the deliveries to customers, you will initiate them.

Qualifications

• At least 2 years of work experience in an end-to-end Order Management Position;
• Work experience with SAP (is an advantage);
• An excellent command of the English language and a good / moderate command of the Dutch language?

What you will do

• Monitor the entire order process for the customers and be able to provide them with actual service;
• Analyzing processes to improve quality and service towards customers;
• Working for an organization that was nominated by the Fortune's 100 for fastest growing organization in 2015 and finished in the top 10?

Key responsibilities

• Within this position you are responsible for consistently delivering a high level of service to the customers. You also look critically at processes and if you see opportunities to improve / accelerate the processes regarding the deliveries to customers, you will initiate them. You are also the link between the customer and the internal colleagues of Sales and Planning. In this position you have the following activities: Managing and maintaining customer / country-specific documentation requirements (CofA, CofO, invoice, bill of lading, packing lists, etc.);
• Coordinating and processing product returns / credit / rebills;
• Acts as the primary point of contact and provides high service to key accounts and distributors;
• Accurately and quickly process all received sales orders to meet customer expectations;
• Solving the resulting delivery problems in a professional and fast manner;
• Monthly tracking of customer agreements and KPIs;
• Provide internal support;
• Validate customer information in SAP for accuracy and completeness;
• Coordinate matters with Customer Order Fulfillment (COF) with headquarters, distributors and Sales regarding orders and deliveries;
• Provide customers with the necessary technical information, safety information, etc.;
• Maintain internal quality regulations;
• Translate customer questions and requests into appropriate recommendations for products and packaging;
• Monitor and follow up on open orders;
• Consult with customers, finance and Sales on invoice issues

About the company

Where do you go for coffee?

Our client is a manufacturer of lubricants. Our client is part of the parent company whose head office is located in America. Our client is in the top 5 of largest producers of oil in America. They sell the products in more than 80 countries around the world through an experienced sales and technical service team and a network of distributors. Investing and expanding the global network is necessary to be able to respond to the demand for the products.

Working conditions

• In addition to a lot of freedom in the position within a small, financially healthy and growing organization, our client offers excellent primary employment conditions. The company has the ambition to grow in the coming years, which also offers possible career opportunities. Finally, the organization also offers more than excellent secondary employment conditions. A brief selection of the conditions: Working hours can be coordinated in consultation with colleagues – from 08:00 to 17:00 or 10:00 to 18:30;
• The possibility to visit customers or distributors at home or abroad 1 day per month;
• Join the Trainee program locally and/or in America;
• Enjoy the advantage of training by externals;
• A generous compensation for the pension scheme (24% of the basic gross salary);
• Travel allowance of € 0.21 per kilometer (no limit);

Interested?

Have you become enthusiastic and do you want to apply directly or do you have a question about this position? Then respond quickly via the buttons. You can also whatsapp to 06-21320658 or call 076-303-6700. We would love to hear from you why this challenge suits you!