Customer Service Representative | German & Polish - Undutchables

Jobster; Tiel; Hybrid; EUR 30,000 - 36,000; Full time

Benefits offered by this job

€3000 gross / month salary

26 vacation days

Travel allowance

Retirement plan

Personal development training

Monthly team events

Hybrid work 3x2 after onboarding

Job summary

Jobster in the Netherlands is seeking a Customer Representative to assist dealers and end users with technical issues and ensure a smooth product experience. You will be the first point of contact by phone and manage tickets with clear communication.

Requirements include fluent German, Polish, and English; minimum 2 years of experience; MBO level education; proficiency with Office 365, Freshdesk, and Microsoft Dynamics.

Qualifications

• Fluent communication in German, Polish, and English.
• Minimum of 2 years of relevant work experience.
• MBO level education or equivalent experience.
• Familiarity with Office 365, Freshdesk and Microsoft Dynamics.

Responsibilities

• Acting as the initial point of contact for dealers and end users by phone.
• Managing tickets with clear, concise communication while adhering to policies.
• Identifying and resolving technical issues and reporting quality concerns.
• Staying updated on product developments to provide accurate information.
• Maintaining a professional demeanor while assisting customers.

Skills

German

Polish

English

Problem solving

Organization

Office 365

Freshdesk

Microsoft Dynamics

Education

MBO level education

Tools

Office 365

Freshdesk

Microsoft Dynamics

Job description

As a Customer Representative, you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products.

Your duties and responsibilities include:

• Acting as the initial point of contact for dealers and end users via phone during help desk operations
• Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
• Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
• Keeping abreast of product developments to provide accurate and current information to dealers and end users
• Maintaining a positive and professional demeanor while assisting dealers and end users

Requirements

• Proficient communication skills in German and Polish, both written and verbal, next to English

Other qualifications

• Exceptional problem-solving and troubleshooting capabilities
• Capability to thrive in a fast-paced setting and manage multiple tasks
• Keen attention to detail and strong organizational skills
• MBO level education or equivalent experience
• Minimum of 2 years of relevant work experience
• Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics

Benefits

Our client is prepared to offer you a salary of €3000 (gross)/month. On top of that, they offer:

• 26 vacation days a year
• travel compensation
• good retirement plan
• Personal development training's
• Monthly team events
• Hybrid working (3x2) after onboarding period