Customer Service Representative German

Rotterdam Incijfers; Rotterdam; Hybrid; EUR 36,000 - 39,000; Full time

Benefits offered by this job

Market relevant compensation package

Travel costs covered

40 hours per week

Job summary

Rotterdam Incijfers is seeking a Customer Service Representative to be the main liaison for partners across Europe. You will handle inquiries by phone and email, process orders, resolve complaints, and support cross-functional teams.

You will work with SAP and Excel to monitor orders, ensure delivery, and maintain strong relationships with internal and external stakeholders. The role includes improving processes, using vendor portals, and assisting B2B/B2C colleagues.

Qualifications

• Higher professional education or equivalent experience.
• Good command of English and German.
• Experience within a similar customer care position.
• Experience working with SAP system is preferred.

Responsibilities

• Act as the main point of contact for partners across Europe, handling inquiries via phone and email, including order processing, complaints, and special projects.
• Build and maintain strong relationships with internal teams and external partners, working closely with sales.
• Manage orders using SAP and Excel, monitoring status, availability, and ensuring timely delivery.
• Review and improve existing processes by identifying gaps and suggesting more efficient solutions.
• Use vendor portals effectively to support daily operations.
• Provide partners with product information and practical solutions to their queries.
• Support internal departments such as accounts receivable and marketing.
• Maintain a high level of service for both internal and external customers.
• Assist B2B and B2C colleagues when needed.

Skills

Customer care

English

German

SAP

Education

Higher education or equivalent

Tools

SAP

Job description

As a Customer Service Representative, you will be reporting to the Manager Customer Operations. You will be responsible for:

• Act as the main point of contact for partners across Europe, handling inquiries via phone and email, including order processing, complaints, and special projects


• Build and maintain strong relationships with internal teams and external partners, working closely with sales


• Manage orders using SAP and Excel, monitoring status, availability, and ensuring timely delivery


• Review and improve existing processes by identifying gaps and suggesting more efficient solutions


• Use vendor portals effectively to support daily operations


• Provide partners with product information and practical solutions to their queries


• Support internal departments such as accounts receivable and marketing


• Maintain a high level of service for both internal and external customers


• Assist B2B and B2C colleagues when needed

Requirements

• Higher professional education or equivalent experience


• Good command of English and German


• Experience within a similar customer care position


• Experience working with SAP system is preffered

Benefits

• Market relevant compensation package


• Full time - 40 hours / week


• Travel costs up to 250 Euros / month


• A salary between €3.200 - €3.500 (Depending on experience)