Customer Service Representative | German C1

Undutchables; 's-Hertogenbosch; On-site; EUR 28,000 - 36,000; Full time

Job summary

Undutchables is seeking a proactive customer service specialist to be the first point of contact for German and English markets. You will ensure customers feel heard and well assisted while working in a fast-growing environment where no two days are the same.

You will respond to inquiries in German and English via email, phone, chat, and social media, resolve issues professionally, and handle orders, returns, and refunds.

Qualifications

• Bilingual communication skills in German and English are essential.
• Experience in customer service or contact center is a plus.

Responsibilities

• Answer customer questions in German and English via email, phone, chat, and social media.
• Resolve inquiries, complaints, and complex cases in a professional and solution-oriented manner.
• Process and follow up on orders, returns, and refunds.
• Maintain contact with external partners and sales platforms.
• Identify recurring customer questions and contribute ideas to improve service.

Skills

German language proficiency

English language proficiency

Customer service mindset

Team player

Job description

In this role, you will be the first point of contact for the German and English markets. You will ensure that every customer feels heard and perfectly assisted. Your goal is not only to resolve queries but also to proactively improve the overall customer experience. Our client is looking for a strong communicator and team player who takes initiative independently and thrives in a fast-growing environment where no two days are the same.

• You answer customer questions in German and English via email, phone, chat, and social media.
• You resolve customer inquiries, complaints, and more complex cases in a professional and solution-oriented manner.
• You process and follow up on orders, returns, and refunds.
• You maintain contact with external partners and sales platforms.
• You identify recurring customer questions and actively contribute ideas on how to make service smarter, faster, and better.