Customer Service English - German

Tempo-Team; Amsterdam; Hybrid; EUR 36,000 - 39,000; Full time

Benefits offered by this job

Remote work option

Office hours 09:00‑17:00

Dynamic environment

Great atmosphere

International team

Job summary

Tempo-Team in Amsterdam is seeking a Customer Service Representative fluent in English and German to support international restaurant partners. You will coach agents, monitor quality, and maintain strong relationships with executives while adapting to changing priorities.

The role offers a dynamic, international environment with a standard 40-hour workweek, possible remote work, and office hours from 09:00 to 17:00.

Qualifications

• Speaks and writes English and German fluently.
• Has at least two years of experience in customer service.
• Ability to adapt in a dynamic environment and coordinate with international partners.

Responsibilities

• Coach agents and monitor service quality.
• Spend time on calls with restaurant partners and support them.
• Communicate with international managers in English and adjust to daily priorities.

Skills

English

German

Customer Service

Education

2+ years customer service experience

Job description

Are you a natural-born connector who adapts faster than a chameleon and stays cool when plans change at the drop of a hat? Then this is the perfect match you’ve been waiting for! We are looking for an enthusiastic English & German-speaking Customer Service Representative to join an international company—someone who will make a real difference with heaps of energy, a sense of humor, and a proactive attitude. In this role, you’ll be far more than just a standard helpdesk agent: you’ll act as a strategic partner to restaurants and interact effortlessly with top-level international executives. You’ll quickly master the ins and outs of this dynamic field, ensuring that partners can run their businesses smoothly, successfully, and with a smile.

What we offer

• Good salary between €3,200 and €3,500!
• A dynamic environment where a lot is happening!
• Possibility to work from home
• Office hours between 09:00 and 17:00
• Great atmosphere!
• An international workplace where you learn a lot!

Who you are

As a customer service representative, you are a pillar of stability for your team and our partners. No fixed processes? No problem; you thrive in a dynamic environment and switch effortlessly between priorities. When things are quiet, you don’t just sit around—you proactively come up with plans to improve the work. You have exceptional communication skills, possess a great deal of empathy, and love spending hours improving the system.

• You speak and write English
• You speak and write German
• You are available 40 hours a week
• You can travel to the location in Amsterdam
• You have over two years of experience in Customer Service

What will you do

As a Customer Service Specialist, you coach agents, monitor quality, and step in yourself whenever necessary. You might spend up to six hours a day on the phone with restaurant partners, providing support and strengthening relationships. You constantly communicate with top international managers in English and adjust course as daily priorities shift. You and your team run the show!

• Point of contact and sparring partner for restaurant partners (by phone)
• Get in touch with international clients in English
• Proactively improving processes
• Quickly adapting to changing priorities

Where will you work

You’ll be joining a fast-growing international company in Amsterdam. We operate in a dynamic market where no two days are the same. You’ll work alongside ambitious, friendly colleagues from all over the world. There is plenty of room for your own input and creativity; we’re building this together, meaning your ideas really make a difference. It’s a fantastic place to give your career a major boost! #SME