Customer Service Representative - Chemical Intermediates - German speaker

Eastman Chemical B.V.; Rotterdam; On-site; EUR 35,000 - 50,000; Full time

Job summary

Eastman Chemical B.V. in Rotterdam is looking for a Customer Service Representative (CSR) to understand and meet customer needs while providing exceptional service. In this role, you will be the primary contact for customers, responsible for managing the Order To Cash process and collaborating with internal teams to deliver results that align with business strategy.

The ideal candidate will have a bachelor's degree and experience in Customer Service or Supply Chain within an international context. Fluency in English and German is required, along with strong analytical and communication skills.

Qualifications

• Minimum bachelor's degree or equivalent qualification.
• Previous experience in Customer Service, Supply Chain, or Internal Sales.
• Fluency in English and German, both written and verbal.

Responsibilities

• Manage the entire Order To Cash process.
• Respond to customer inquiries and feedback.
• Collaborate with Sales, Product Management, Planning, and Logistics.

Skills

Customer Service

Communication Skills

Analytical Skills

Stakeholder Management

Fluent in English and German

Education

Bachelor’s Degree or equivalent

Tools

SAP/ERP

CRM (SalesForce)

Job description

In this role, you understand internal and external customer needs, provide insights and deliver exceptional customer service in line with company standards. As primary contact for customers, you will be responsible for the entire Order To Cash process and manage customer inquiries and feedback. You partner with internal stakeholders, such as Sales, Product Management, Planning and Logistics, to deliver results consistent with the business strategy. Because the product portfolio is diverse and complex, your priorities will change daily.

Eastman is a global specialty materials company focused on innovation, safety and sustainability, serving customers around the world.

The Role

As Customer Service Representative (CSR) you understand internal and external customer needs, provide insights and deliver exceptional customer service in line with our standards. As primary contact for our customers you will not only be responsible for the entire Order To Cash process but also manage customer inquiries and feedback. You partner with internal stakeholders, such as Sales, Product Management, Planning and Logistics to deliver results consistent with the business strategy. Because the product portfolio is diverse and complex, your priorities will change daily.

This is who you are

As a Customer Service Representative you are open-minded, resilient and proactive, thriving on challenges and in multicultural environments. You adapt your approach to individual customer needs, manage expectations and relationships expertly, and proactively persuade stakeholders while applying a logical, efficiency-driven mindset to deliver tailored solutions for our customers.

This is what you bring

• Bachelor’s Degree or equivalent.
• Previous experience in Customer Service, Supply Chain or Internal Sales in an international environment is preferred.
• Experience with SAP / ERP and CRM (SalesForce) system is a pre.
• Knowledge of Customer Service/O2C as well as Logistics and Global Trade & Compliance processes.
• Excellent communication skills; fluent in English and German is required, both verbal and written.
• Additional EU language is preferred.
• Good analytical skills.