Customer Support Specialist | German

Adams Multilingual Recruitment; Den Haag; On-site; EUR 32,000 - 46,000; Full time

Job summary

Adams Multilingual Recruitment is assisting an international manufacturer in finding a Customer Support Specialist for the EMEA team. The role focuses on delivering high-quality B2B support across European markets, coordinating orders, logistics and communications in a fast-paced environment.

You will handle orders and inquiries via phone and email, process data in SAP and CRM, support credit management and pricing updates, and contribute to process improvements while maintaining strong customer

Qualifications

• 1+ year in customer service, order management, or sales support.
• SAP experience is an advantage.
• Strong communication and organizational skills.

Responsibilities

• Assist customers by phone and email with product information, pricing, orders.
• Process orders in SAP/CRM and maintain customer records.
• Coordinate with warehouses and internal teams on inventory and logistics.
• Handle complaints, returns and quality inquiries professionally.
• Support Regional Sales Managers and internal stakeholders with requests.
• Monitor customer transaction trends and report insights to management.
• Assist with quotes, pricing updates and pricing file maintenance.
• Support credit management activities, including payment follow-up and credit checks.
• Contribute to process improvements to enhance customer experience and workflows.
• Create and maintain internal documentation and procedures.
• Maintain high responsiveness, accuracy and customer satisfaction across interactions.

Skills

German fluency

English fluency

Communication skills

Organizational skills

Tools

SAP

Job description

Our client, an international manufacturer within the visual materials industry, is seeking a Customer Support Specialist to join their EMEA team. This role focuses on delivering high-quality support to B2B customers across multiple European markets, while coordinating orders, logistics, and customer communications in a fast-paced environment.

Responsibilities

• Support customers via phone and email with product information, pricing, orders, and general inquiries
• Process customer orders accurately and maintain customer records within SAP and CRM systems
• Coordinate with warehouses and internal teams regarding inventory and logistics
• Handle customer complaints, returns, and quality-related inquiries professionally and efficiently
• Support Regional Sales Managers and internal stakeholders with customer-related requests
• Monitor customer transaction trends and elevate relevant insights to management
• Assist with quote preparation, pricing updates, and maintenance of pricing files
• Support credit management activities, including payment follow-up and customer credit checks
• Contribute to process improvements that enhance the customer experience and internal workflows
• Assist with the creation and maintenance of internal documentation and procedures
• Ensure a high level of responsiveness, accuracy, and customer satisfaction across all interactions

Requirements

• Fluency in German and English
• Minimum 1 years of experience in customer service, order management, or sales support, preferably in an international environment
• Experience working with SAP is considered an advantage
• Comfortable working with data entry systems and handling multiple priorities
• Strong communication and organizational skills
• Detail-oriented, proactive, and customer-focused
• Able to work independently while contributing effectively within a team environment