Customer Service Representative (B2B) | German C1 - Undutchables

Jobster; Helmond; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Flexible hybrid work

13th month salary

Travel allowance

Company laptop and phone

Pension scheme

28 vacation days

Job summary

Jobster is seeking a Customer Service Representative for the DACH market. You will join a small team of German speakers, serving customers and ensuring smooth operations from order to delivery.

The role requires German at C1/C2 and English for internal comms, with 32–40 hours per week and a flexible hybrid model (2 office days per week). A 13th month salary and performance bonus are part of the package.

Qualifications

• German at C1/C2 level with fluent English for internal communication
• 1 year experience in a similar role or strong motivation to start a career in customer service
• Residence within reasonable commuting distance of Helmond
• Availability for 32-40 hours per week
• Customer-focused mindset with strong organizational and multitasking skills
• Excellent communication skills

Responsibilities

• Be the main contact for a group of customers and build good relationships
• Monitor sales results and share updates with the team
• Spot issues or changes in customer needs and inform the right people
• Support the sales team by keeping operations running smoothly and following up
• Help track sales targets and contribute ideas to improve results
• Coordinate shipments and deliveries to ensure punctual arrival
• Consider customer agreements and country-specific requirements
• Handle orders from start to finish with accuracy
• Manage the order process and adjust priorities as needed
• Identify potential issues early and resolve proactively
• Collaborate with payments and documentation teams
• Answer questions about orders, deliveries, and products

Skills

German proficiency

Fluent English

Customer-centric

Organizational skills

Multitasking

Excellent communication

Job description

As a Customer Service Representative for the DACH market, you will join 4-5 other German speakers in a close-knit team, working together to support customers and keep everything running smoothly. Some of your tasks include:

• Be the main contact for a group of customers and build good relationships with them
• Keep an eye on sales results and share updates with the team
• Spot any issues or changes in customer needs and make sure the right people are informed
• Support the sales team by keeping things running smoothly and following up when needed
• Help track sales targets and contribute ideas to improve results
• Coordinate shipments and deliveries, making sure everything arrives on time
• Take into account customer agreements and country-specific requirements
• Handle customer orders from start to finish, making sure everything is correct
• Manage the order process and adjust priorities when needed
• Identify potential issues early on and solve them proactively
• Work together with other teams on topics like payments and documentation
• Answer customer questions about orders, deliveries, and products

Requirements

• At least 1 year of experience in a similar role, or a strong motivation to start a career in customer service
• German at C1 or C2 level, with fluent English for internal communication
• You live within reasonable commuting distance of Helmond
• Availability for 32-40 hours per week
• A customer-focused mindset, with strong organizational and multitasking skills
• Excellent communication skills

Benefits

• A flexible hybrid working model (after onboarding, only 2 office days per week - Tuesdays and Thursdays)
• 1 year direct contract with the client, with the intention to go to a permanent contract after
• 13th month salary
• Performance-based annual bonus
• Travel allowance
• Company laptop and phone
• Pension scheme
• 28 vacation days