Customer Service Specialist

Private Company; Rotterdam; On-site; EUR 42,000 - 65,000; Full time

Job summary

Private Company, LLP in Rotterdam, Netherlands, seeks a Customer Operations Specialist to support its German-speaking customer portfolio. The role combines customer service, sales support, and order management to ensure top service across the order-to-cash cycle.

You will work closely with Key Account Managers and regional commercial teams, acting as a key operational contact for customers. Fluency in German and English is essential, with strong Excel and SAP Business One skills.

Qualifications

• Degree-level education or equivalent professional experience.
• 2–3 years in a customer service, operations or sales support environment.
• Fluent German and English (written and spoken).
• Experience with Excel and SAP Business One or similar ERP.
• Familiarity with import/export documentation is a plus.
• Experience in the food & beverage industry is advantageous.
• Proactive and solution-oriented approach.

Responsibilities

• Serve as the main contact for German-speaking customers, coordinating with sales and internal teams.
• Manage customer orders end to end from order entry through shipment and invoicing.
• Validate customer data at order stage, including pricing and terms.
• Handle inquiries regarding product availability, pricing, billing, and invoicing.
• Support the sales team with operational issues and delivery constraints.
• Address customer complaints promptly with escalation where required.
• Maintain accurate customer and account records for billing and documentation.
• Ensure adherence to internal processes, policies, and compliance requirements.

Skills

Fluent German and English

Customer service

Proactive and solution oriented

Team collaboration

Education

Degree-level education or equivalent experience

Tools

Excel

SAP Business One

Order management systems

Job description

An international company operating in the Food & Beverage ingredients sector is currently recruiting a Customer Operations Specialist to support its German-speaking customer portfolio. The role sits at the intersection of customer service, sales support, and order management, ensuring a high level of service across the full order-to-cash cycle.

This position works closely with Key Account Managers and regional commercial teams, acting as a key operational contact for customers.

Key Responsibilities

• Serve as the main point of contact for German-speaking customers, coordinating closely with sales and internal teams.
• Manage customer orders end to end, from order entry through shipment and invoicing.
• Validate customer data at order stage, including pricing, commercial terms, exceptions, and specific logistics requirements.
• Handle customer and internal enquiries related to product availability, quality, substitutions, inventory levels, order status, pricing, billing, and invoicing.
• Support the sales team with account-related operational issues, including carrier incidents and delivery constraints.
• Address customer complaints promptly, ensuring appropriate follow-up and escalation where required.
• Maintain accurate customer and account records to ensure efficient billing and documentation.
• Ensure adherence to internal processes, policies, and compliance requirements.

Profile

• Degree-level education or equivalent professional experience.
• At least 2-3 years’ experience in a customer service, customer operations, or sales support environment.
• Fluent German and English is essential (written and spoken). Any additional European language is a plus.
• Experience working with Microsoft Office, particularly Excel, and ERP systems (i.e. SAP Business One).
• Familiarity with import/export documentation is a plus.
• Previous exposure to the food and beverage industry is advantageous.
• High level of German
• Proactive and solution-oriented approach.