Customer Service Representative | German

Qabird; Rotterdam; On-site; EUR 36,000 - 39,000; Full time

Benefits offered by this job

Travel costs up to €250/month

Job summary

Qabird in Rotterdam is seeking a Customer Service Representative fluent in English and German to join our international team. You will act as the main contact for partners across Europe, handling inquiries, orders, and complaints, and collaborating with sales. Proficiency with SAP and Excel is preferred, and a customer‑focused mindset is essential.

This is a full‑time role based in Rotterdam with a market‑level compensation package and travel costs coverage up to €250 per month.

Qualifications

• Higher professional education or equivalent experience.
• Experience in a similar customer care role.
• Good command of English and German.
• SAP experience is preferred.

Responsibilities

• Serve as main contact for partners across Europe via phone and email, handling orders and inquiries.
• Collaborate with internal teams and sales to maintain strong relationships.
• Manage orders using SAP and Excel, monitor status and delivery.
• Review processes to identify gaps and suggest improvements.
• Use vendor portals to support daily operations.
• Provide product information and practical solutions to queries.
• Support accounts receivable and marketing.
• Maintain high service levels for internal and external customers.
• Assist B2B and B2C colleagues as needed.

Skills

English

German

Education

Higher professional education or equivalent experience

Tools

SAP

Job description

Customer Service Representative | German

Rotterdam, reference 2026-00982

Job description

As a Customer Service Representative, you will be reporting to the Manager Customer Operations. You will be responsible for:

• Act as the main point of contact for partners across Europe, handling inquiries via phone and email, including order processing, complaints, and special projects
• Build and maintain strong relationships with internal teams and external partners, working closely with sales
• Manage orders using SAP and Excel, monitoring status, availability, and ensuring timely delivery
• Review and improve existing processes by identifying gaps and suggesting more efficient solutions
• Use vendor portals effectively to support daily operations
• Provide partners with product information and practical solutions to their queries
• Support internal departments such as accounts receivable and marketing
• Maintain a high level of service for both internal and external customers
• Assist B2B and B2C colleagues when needed

Requirements

• Higher professional education or equivalent experience
• Good command of English and German
• Experience within a similar customer care position
• SAP system is preffered

Working conditions

• Market relevant compensation package
• Full time – 40 hours / week
• Travel costs up to 250 Euros / month
• A salary between €3.200 - €3.500 (Depending on experience)

Salary from: €3200,-

Salary to: €3500,-

Work location

Rotterdam

Company description

Our client is an international company based in Rotterdam. You will be working in a professional, international environment with people who can also offer you the help and support you need along the way to reach your potential.