Associate Customer Relations Representative (German speaking)

Applied Medical; Amersfoort; On-site; EUR 35,000 - 45,000; Full time

Benefits offered by this job

27 paid vacation days

Commuting allowance

Health insurance contribution

Volunteering days

Company events

Job summary

Applied Medical in the Netherlands is seeking a Customer Relations Representative to provide exceptional service to German-speaking customers. You will handle inquiries via phone and email, resolve disputes, and work closely with the sales team. The ideal candidate has 1-3 years of experience in customer service, is fluent in German and English, and is well-organized. The role offers a hybrid work environment, 27 paid vacation days, a commuting allowance, and various training opportunities.

Qualifications

• 1-3 years of relevant experience in customer service or hospitality.
• Excellent organizational skills and ability to adhere to deadlines.
• Fluent oral and written communication skills in German and English.

Responsibilities

• Handle questions from customers via phone and email.
• Process returns and invoice corrections in SAP.
• Prepare agreements for evaluation and purchase.
• Resolve customer disputes and communicate with internal departments.
• Participate in team meetings to discuss process improvements.

Skills

Customer service experience

Fluent in German

MS Office knowledge

SAP experience

Organizational skills

Tools

SAP

Windows-based applications

Job description

With your communicative personality and problem‑solving skills, you enjoy providing a high level of service to our internal and external customers. Together with the Sales Representative, you are the first point of contact for our German‑speaking customers and you ensure excellent support is provided by answering calls, e‑mails, solving queries and preparing agreements in an accurate and timely manner. As a Customer Relations Representative you help drive continuous improvement regarding the customer experience for our customers in Europe, whilst liaising with the local sales teams to deliver best‑in‑class service.

To succeed, you bring in excellent organizational skills, you are able to work in a structured manner and adhere to deadlines.

Key Responsibilities

• Handle questions from internal and external customers on the phone and via email during office hours
• Process returns and invoice corrections in our SAP system
• Prepare agreements for evaluation, loan, rental and purchases
• Interpret and assign customer requests to the appropriate departments and teams
• Investigate and resolve customer disputes and consequently communicate with internal departments to find solutions and preventative actions
• Participate in team meetings and project team activities to set priorities, discuss process improvements and solve issues together

What you bring

• 1-3 years of relevant experience in customer service, hospitality or a similar position
• Good knowledge of MS Office and Windows‑based computer applications
• Experience with SAP is preferred
• Fluent oral and written communication skills in German and English
• Any additional European language is an advantage
• Excellent organizational skills, able to work in a structured manner and adhere to deadlines

What we offer

• An international working environment, fueled by respect and a healthy work‑life balance tailored to the business and team member’s needs
• 27 paid vacation days (based on fulltime contract) with option to purchase five additional days
• This is mainly an on‑site role with hybrid options
• Commuting allowance of €0,23/km or full coverage of public transportation costs
• A wide variety of internal trainings and development possibilities and a tuition program for external trainings
• The opportunity to pro‑actively work on your vitality and fitness
• State‑of‑the‑art facilities, including green areas, in‑house restaurant and gym
• Additional benefits, such as:
  • Attractive pension scheme (your contribution at 4%, ours at 12%)
  • €50 net monthly health insurance contribution
  • Two (paid) days per year dedicated to volunteering activities
  • Several fun company events and meaningful initiatives organized throughout the year