Customer Service Representative

JPGray - Netherlands; Delft; On-site; EUR 35,712 - 47,988; Full time

Job summary

JPGray - Netherlands is seeking a Customer Service Officer in the Delft area on a hybrid, 6-month full-time basis to drive the Order-to-Cash process and deliver excellent customer service in the Biotechnology sector.

You will work with logistics, finance, business development and global teams to support customers worldwide, handle orders, invoicing and master data in SAP, and contribute to on-time, in-full delivery with a proactive, data-driven mindset.

Qualifications

• HBO/Bachelor degree or 3+ years in international B2B environment.
• Strong SAP knowledge (SD module) and master data maintenance.
• Experience with Order-to-Cash processes and customer service operations.
• Familiar with export and customs clearance processes.
• Fluent English; additional languages beneficial.

Responsibilities

• Execute the complete Order-to-Cash process per company procedures.
• Manage day-to-day customer communication and ensure a positive experience.
• Coordinate with logistics, demand planning and supply chain to align delivery schedules.
• Process orders, create invoices, support credit management with Finance.
• Oversee delivery execution and maintain communication with external logistics providers.
• Onboard new customers into SAP and maintain customer master data.
• Investigate service complaints and perform root cause analyses.
• Contribute to achieving high OTIF delivery performance and customer satisfaction.

Skills

SAP SD knowledge

English fluency

Customer service mindset

Communication skills

Team collaboration

Excel proficiency

Education

HBO/Bachelor degree or equivalent

Tools

SAP SD

Order-to-Cash systems

Master data maintenance

Job description

Job Overview

Currently we are looking for a Customer Service Officer in the Delft Area. The position is within an international company in the biotechnology sector.

Position Details

Location: Delft (hybrid)
Contract length: 6 months
Hours: Full-time
Industry: Biotechnology

Position

As a Customer Service Officer, you will play a key role in ensuring the seamless execution of the Order-to-Cash process while delivering an excellent customer experience. Working within the Supply Chain & Customer Service team, you will collaborate with internal and external stakeholders across logistics, finance, business development, and supply chain to support customers worldwide.

Responsibilities

• Execute the complete Order-to-Cash process in accordance with company procedures and business rules.
• Manage day-to-day customer communication and ensure a positive customer experience.
• Coordinate with logistics, demand planning, and supply chain teams to align and communicate delivery schedules.
• Process customer orders, create invoices, and actively support credit management activities in cooperation with finance teams.
• Oversee delivery execution and maintain communication with external logistics providers.
• Onboard new customers into SAP and maintain accurate customer master data.
• Investigate service complaints, perform root cause analyses, and implement corrective and preventive actions.
• Contribute to achieving high OTIF (On-Time In-Full) delivery performance and overall customer satisfaction.

Qualifications

• HBO/Bachelor degree, or MBO with at least 3 years of relevant experience in an international B2B commercial environment.
• Strong knowledge of SAP, specifically SD modules, order management, delivery execution, and master data maintenance.
• Experience with Order-to-Cash processes and customer service operations.
• Familiar with export and customs clearance processes.
• Fluent in English, both written and verbal; additional languages such as Spanish or Norwegian are advantageous.
• Proficient with Microsoft Office applications, especially Excel and Teams.
• Excellent communication skills with a proactive and solution-oriented mindset.
• Resilient, detail-oriented, and comfortable working in a fast-paced international environment.
• Able to work independently while collaborating effectively within a global team.
• Committed to transparency, openness, and collaboration.