Customer service representative

YoungCapital; Rotterdam; On-site; EUR 36,000 - 39,000; Full time

Benefits offered by this job

Market relevant compensation package

Full time (40 hours per week)

Travel costs up to €250 / month

Salary €3,200–€3,500 gross per month

Job summary

YoungCapital zoekt een Customer Service Representative met focus op Duits en Engels om als aanspreekpunt voor partners te dienen. Je beheert orders, verwerkt vragen en klachten en werkt nauw samen met sales en interne afdelingen.

Je ervaring in klantenservice en met SAP/Excel is welkom. De functie is voltijd en vereist ongeveer 40 uur per week, met reiskostenvergoeding tot €250 per maand.

Qualifications

• Hoogwaardig opleidingsniveau of equivalente ervaring.
• Goede beheersing van Engels en Duits.
• Ervaring in een vergelijkbare klantenservice-positie.

Responsibilities

• Functie als centraal aanspreekpunt voor partners door Europa via telefoon en e-mail.
• Beheer van orders en contact met interne teams en sales.
• Onderhouden van SAP- en Excel-werkprocessen en tijdige levering controleren.
• Procesverbeteringen voorstellen en knelpunten identificeren.

Skills

Engels

Duits

Education

HBO- of gelijkwaardig

Tools

SAP

Excel

Job description

Omschrijving functie

- Over ons - Wie zijn wij? - Werken bij YoungCapital - - Jouw profiel Customer Service Representative | German Dit kan al binnen twee minuten 1 - 40 uur per week

Beschrijving

As a Customer Service Representative, you will be reporting to the Manager Customer Operations. You will be responsible for:

• Act as the main point of contact for partners across Europe, handling inquiries via phone and email, including order processing, complaints, and special projects
• Build and maintain strong relationships with internal teams and external partners, working closely with sales
• Manage orders using SAP and Excel, monitoring status, availability, and ensuring timely delivery
• Review and improve existing processes by identifying gaps and suggesting more efficient solutions
• Use vendor portals effectively to support daily operations
• Provide partners with product information and practical solutions to their queries
• Support internal departments such as accounts receivable and marketing
• Maintain a high level of service for both internal and external customers
• Assist B2B and B2C colleagues when needed

Requirements

• Higher professional education or equivalent experience
• Good command of English and German
• Experience within a similar customer care position
• Experience working with SAP system is preffered

Benefits

• Market relevant compensation package
• Full time
• 40 hours / week
• Travel costs up to 250 Euros / month
• A salary between €3.200 - €3.500 (Depending on experience)