Customer Service Representative| Dutch and German

Undutchables; Amsterdam; On-site; EUR 22,000 - 31,000; Full time

Job summary

Undutchables in Amsterdam zoekt een klantgerichte Support Professional om onze groeiende herenmode webshop te helpen excelleren. Je geeft persoonlijke aandacht aan elke klant en behandelt vragen via telefoon, e-mail en chat, met aandacht voor de juiste maat en styling.

Je denkt mee met de klant en werkt samen met collega’s om altijd een passende oplossing te bieden, waardoor klanten fan worden van ons merk.

Qualifications

• Vaardig in klantcontact via telefoon, e-mail en chat.
• Gave in het adviseren over maat en styling in online retail.

Responsibilities

• Verlenen van persoonlijke klantenservice via telefoon, e-mail en chat.
• Adviseren over maat, combinatie van items en kleuren.
• Samenwerken met collega's om vragen van klanten naar tevredenheid af te handelen.

Skills

Dutch

German

Job description

Are you ready to take the customer service of a growing e-commerce men's brand to the next level?
You always give the customer personal attention, this gives you a lot of responsibility.You speak and write Dutch and GermanYou like to provide the best service and help the customer well. You get all the freedom for that. The working atmosphere is informal and personal.
Our client has a webshop that specializes in clothing for men, not only in the Netherlands and Germany, but also internationally.The have a wonderful office in the center of Amsterdam on the most beautiful canal.
Your daily goal is to turn our customers into our client's fans. As a Support Professional, you provide the best possible service to customers.You have contact by phone, e-mail and chat. Every customer is different, so you ensure that every customer also receives a 'perfect fit' answer.
Of course you don't do that alone. You work together with your colleagues to help our customers with their questions beyond expectations.
You also advise customers with the right choice in terms of size, combination of items or the best colors. You think along with the customer and ensure that you always offer a suitable solution.