Customer Service Representative - Chemical Intermediates - German Language

Eastman Industrial Supply, Inc.; Rotterdam; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Eastman Industrial Supply, Inc. in Rotterdam, The Netherlands is seeking a Customer Service Representative (German language) to manage the end-to-end Order-To-Cash process and act as the primary contact for customers.

Office days are Monday to Thursday, with Friday optional work from home. You will collaborate with Sales, Product Management, Planning and Logistics to deliver results in a diverse, multinational environment.

Qualifikationen

• Bachelor’s Degree or equivalent.
• Experience in Customer Service, Supply Chain or Internal Sales in an international environment.
• Experience with SAP/ERP and Salesforce CRM.
• Knowledge of Customer Service/O2C as well as Logistics and Global Trade & Compliance processes.
• Excellent communication skills; fluent in English and German is required, both verbal and written.
• Good analytical skills.

Aufgaben

• Manage the end-to-end Order-To-Cash process and customer inquiries.
• Coordinate with Sales, Product Management, Planning and Logistics to deliver results.
• Provide accurate information and resolve order and delivery issues promptly.

Kenntnisse

English & German

Communication skills

Analytical skills

Multicultural experience

Ausbildung

Bachelor's degree or equivalent

Tools

SAP/ERP

Salesforce CRM

Jobbeschreibung

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Customer Service Representative - Chemical Intermediates - German Language

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2024 revenue of approximately $9.4 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visitwww.eastman.com.

The Role

As Customer Service Representative (CSR)youunderstand internal and external customer needs, provideinsightsand deliver exceptional customer service in line with our standards. Asprimarycontact for our customers you will not onlybe responsible forthe entire OrderToCash process butalso manage customer inquiries and feedback. You partner with internal stakeholders, such asSales, Product Management,Planningand Logistics to deliver results consistent with the businessstrategy. Because the product portfolio is diverse and complex, your priorities will change daily.

Location: Rotterdam, The Netherlands (Office days from Monday - Thursday, Friday optional working from home).

Responsibilities

As a Customer Service Representative, you are open-minded, resilient and proactive, thriving on challenges and in multicultural environments. As part of our Chemical Intermediates business, you will support customers managing technically complex products and supply chains, coordinating closely with commercial, supply chain, logistics, and technical teams to provide accurate information, resolve order and delivery issues, and deliver reliable service in a safety- and compliance-focused environment. You adapt your approach to individual customer needs, manage expectations and relationships expertly, and proactively persuade stakeholders while applying a logical, efficiency-driven mindset to deliver tailored solutions for our customers

Qualifications

• Bachelor’s Degree or equivalent.
• Previous experience in Customer Service, Supply Chain or Internal Sales in an International environment is preferred.
• Experience with SAP / ERP and CRM (SalesForce) system is a pre.
• Knowledge of Customer Service/O2C as well as Logistics and Global Trade & Compliance processes
• Excellent communication skills; fluent in English and German is required, both verbal and written. Additional EU language is preferred.
• Good analytical skills.

Eastman does not accept unsolicited candidate submissions from employment agencies; agencies may submit candidates only when formally engaged by Eastman Talent Acquisition and invited to submit through the Eastman applicant tracking system.

Eastman iscommitted to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day