Associate Customer Relations Representative - German speaking

Applied Medical; Amersfoort; Hybrid; EUR 42,000 - 52,000; Full time

Benefits offered by this job

27 paid vacation days

Hybrid work options

Commuting allowance

Internal trainings and development

Tuition program for external trainings

Wellness and fitness activities

Gym facilities

Job summary

Applied Medical in Amersfoort (NL) hosts a diverse Customer Service team supporting European customers. The Customer Relations Representative is a German-speaking frontline for internal and external inquiries, handling calls, emails, and agreements with accuracy and timeliness.

You will collaborate with Sales and local teams to deliver best-in-class service, drive improvements in the customer experience, and contribute to a structured, deadline-driven environment in a growing medical devices

Qualifications

• 1-3 years of relevant experience in customer service, hospitality or a similar position
• Good knowledge of MS Office and Windows-based computer applications
• Fluent oral and written communication skills in German and English

Responsibilities

• Handle questions from internal and external customers on the phone and via email during office hours
• Process returns and invoice corrections in our SAP system
• Prepare agreements for evaluation, loan, rental and purchases
• Interpret and assign customer requests to the appropriate departments and teams
• Investigate and resolve customer disputes and consequently communicate with internal departments to find solutions and preventative actions
• Participate in team meetings and project team activities to set priorities, discuss process improvements and solve issues together

Skills

German language

English language

Customer service experience

Telephone handling

Email handling

Organizational skills

Tools

SAP

MS Office

Job description

With your communicative personality and problem-solving skills, you enjoy providing a high level of service to our internal and external customers. Together with the Sales Representative, you are the first point of contact for our German-speaking customers and you ensure excellent support is provided by answering calls, e-mails, solving queries and preparing agreements in an accurate and timely manner. As a Customer Relations Representative you help drive continuous improvement regarding the customer experience for our customers in Europe, whilst liaising with the local sales teams to deliver best-in‑class service.

To succeed, you bring in excellent organizational skills, you are able to work in a structured manner and adhere to deadlines.

Our diverse and international Customer Service team is based at the European headquarters in Amersfoort (NL). Four teams; Order Management, Customer Relations, MasterData and Field Support, work together to support our customers throughout Europe. You’ll join a culture fueled by collaboration, innovation, and openness, driven by our mission to make a positive, meaningful difference.

Key Responsibilities

• Handle questions from internal and external customers on the phone and via email during office hours
• Process returns and invoice corrections in our SAP system
• Prepare agreements for evaluation, loan, rental and purchases
• Interpret and assign customer requests to the appropriate departments and teams
• Investigate and resolve customer disputes and consequently communicate with internal departments to find solutions and preventative actions
• Participate in team meetings and project team activities to set priorities, discuss process improvements and solve issues together

What You Bring

• 1-3 years of relevant experience in customer service, hospitality or a similar position
• Good knowledge of MS Office and Windows-based computer applications
• Experience with SAP is preferred
• Fluent oral and written communication skills in German and English
• Any additional European language is an advantage
• Excellent organizational skills, able to work in a structured manner and adhere to deadlines

What We Offer

• An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs
• 27 paid vacation days (based on fulltime contract) with option to purchase five additional days
• This is mainly an on-site role with hybrid options
• Commuting allowance of €0,25/km or full coverage of public transportation costs
• A wide variety of internal trainings and development possibilities and a tuition program for external trainings
• The opportunity to pro-actively work on your vitality and fitness
• State-of-the-art facilities, including green areas, in-house restaurant and gym
• Additional benefits, such as:
  • Attractive pension scheme (your contribution at 4%, ours at 12%)
  • €50 net monthly health insurance contribution
  • Two (paid) days per year dedicated to volunteering activities
  • Several fun company events and meaningful initiatives organized throughout the year

At Applied Medical, we are committed to make a meaningful, positive difference, each and every day. Within our European headquarters in Amersfoort (NL), we develop, manufacture and support the implementation of our advanced medical devices across Europe and the MENA region. Applied’s team members enjoy working in an environmentally friendly and international environment, in which people of diverse backgrounds are valued, challenged, and acknowledged. We support our team members by giving them opportunities of ongoing learning and education, possibilities to take part in community volunteering activities and a variety of onsite exercise classes and health activities.

If you are passionate about working in an organization that allows you to make decisions based upon what is right for the patient, customer, community and environment, Applied Medical is the place for you.