Customer Service Representative

NRF (Nederlandse Radiateuren Fabriek); Mill; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Salary commensurate with experience

Quarterly bonus scheme based on perfom

27 vacation days based on full-time

Favorable pension scheme (PME)

Sports card with gym funding

Job summary

NRF (Nederlandse Radiateuren Fabriek) in Mill, Netherlands, invites you to join our international team as a customer service professional. You'll respond to inquiries by phone and email, ensure orders run smoothly, and collaborate with multiple departments to deliver excellent service.

We value Dutch and English proficiency, plus German as a bonus. A proactive attitude and team spirit will help you thrive in a dynamic tech-driven environment with a focus on growth and professional development.

Qualifications

• Dutch and English language proficiency; German a plus.
• Minimum MBO level 4 or HBO education.
• Proficiency in MS Office, especially Excel; familiarity with Microsoft D365 is a plus.
• Proactive attitude, eagerness to learn, responsibility, and a team player mentality.

Responsibilities

• Monitor orders to ensure smooth operations.
• Coordinate customer backorders to meet monthly targets.
• Manage accounts and ensure customer engagement.
• Address and coordinate customer complaints and warranty requests.
• Collaborate with colleagues across departments to deliver best services.
• Analyze data to identify trends and implement proactive follow-up measures.
• Have projects and/or key user responsibilities based on your interests within the company.

Skills

Dutch language

English language

German a plus

Customer service mindset

Proactive attitude

Team-player mentality

Education

MBO level 4 or HBO level

Tools

MS Office

Excel

Microsoft D365

Job description

Are you service-oriented, eager to learn, and interested in working for an international organization? Whether you're a student, recent graduate or an experienced professional, this opportunity is for you!

We are a dynamic sports company that organizes exciting challenges throughout the year, fostering a spirit of competition and teamwork. In addition to our passion for sports, we are also a cutting-edge technology company, constantly innovating and investing in digital transformation. Join us and be part of a team that thrives on pushing boundaries and embracing the future of technology.

ABOUT THE JOB

In this role, you will need to respond to customer inquiries promptly and professionally. You will navigate challenging phone conversations with ease and transforming them into positive experiences. Your ability to think critically, focus on tasks, set priorities and adjust as needed will be the road to your success.

WHAT ARE YOU GOING TO DO?

As the primary contact point for our customers via phone and email, you'll play a crucial role in ensuring their satisfaction. This means you will:

• Monitoring orders to ensure smooth operations;
• Coordinating customer backorders to meet monthly targets effectively;
• Managing your accounts and ensuring customer engagement;
• Address and coordinate customer complaints and warranty requests;
• Collaborating closely with colleagues from diverse departments to deliver the best services;
• Analyze data to identify trends and implement proactive follow-up measures;
• Have projects and/or key user responsibilities based on your interests within the company.

“At our Customer Service, we prioritize helping colleagues during busy times and continuously seek improvement opportunities to grow as a department.”

WHAT DO YOU BRING?

• Professional proficiency in Dutch and English. Knowledge of German is a plus.
• At least completed MBO level 4 education or HBO-level of thinking.
• Good knowledge of MS Office, including Excel. Familiarity with Microsoft D365 is an advantage.
• A proactive attitude, eagerness to learn, responsibility, and a team-player mentality.

ABOUT THE TEAM

For our location in Mill, we are looking for a new colleague to join our international team. This role offers you the chance to work with colleagues from around the globe and provides opportunities for professional growth.

OUR BENEFITS

• Salary: Remuneration that will be adequate to your skills, experience and results NRF appreciates employees, also financially
• A quarterly bonus scheme based on performance
• 27 vacation days based on full-time employment
• Favorable pension scheme and solid pension fund (PME)
• Sports card: Do you like going to sports activities? Great, we encourage exercise! With us you will receive funding for the gym