Technical services specialist

YoungCapital; Amsterdam; On-site; EUR 28,000 - 38,000; Full time

Job summary

YoungCapital in Amsterdam zoekt een gedreven Medewerker klantenservice met Duitse taalvaardigheid. Je dient als eerste aanspreekpunt voor retailpartners en levert deskundige technische ondersteuning en garantieafhandeling.

Je werkt aan klantencontacten, lost issues op en werkt samen met Sales en Customer Success om feedback en verbeterpunten terug te koppelen. Een flexibele werkweek van 1–40 uur is mogelijk, in een dynamische mobility-omgeving.

Qualifications

• Behoefte aan Duitse taalvaardigheid (Grote mate)
• Klantgerichte communicatie in het Duits en Engels
• Technische ondersteuning en garantiekennis

Responsibilities

• Technische ondersteuning voor retailpartners en behandeling van vragen
• Garantieclaims verwerken volgens interne richtlijnen
• Onderhouden van relaties met retailpartners en communiceren van updates
• Bijdragen aan kennisbank en procesverbeteringen

Skills

German speaking

Job description

Arbeidsvoorwaarden

Naam functie Medewerker klantenservice

Soort werklocatie

Postcode en/of plaats 1101BR AMSTERDAM

Uren per week 1 - 40 Uur per week

Soort werktijd

Omschrijving functie

Werken bij YoungCapital
- Jouw profiel Customer and Technical Service Specialist | German Speaking
Dit kan al binnen twee minuten
1 - 40 uur per week Beschrijving
Our client is a mobility-focused company with a mission to improve the way people move through innovative, sustainable technology. Their products enable manufacturers to build high-quality mobility solutions that support a healthier and more responsible lifestyle. The Customer and Technical Service Specialist provides expert technical support and warranty assistance to retail partners. This role serves as a frontline contact for dealer inquiries and is responsible for ensuring efficient, professional handling of technical and warranty-related requests.

Key responsibilities include:

• Technical Support
  
  
  
  • Acting as the primary contact for retail partners regarding technical questions, troubleshooting, and product-related issues
  
  
  • Providing accurate and timely solutions while escalating complex cases to internal teams when necessary
  
  
  • Maintaining strong product knowledge, including technical specifications, functionality, and installation best practices
  
  
  
  


• Warranty Handling
  
  
  
  • Processing warranty claims in line with company guidelines
  
  
  • Ensuring all required documentation is complete and accurately recorded
  
  
  • Collaborating with internal teams to ensure timely resolution of claims
  
  
  • Identifying recurring issues and sharing insights with Customer Success and Quality teams
  
  
  
  


• Retail Relationship Management
  
  
  
  • Building and maintaining strong relationships with retail partners through consistent and reliable support
  
  
  • Providing regular updates on technical and warranty matters
  
  
  • Collaborating with Sales and Customer Success teams to gather feedback and insights
  
  
  
  


• Knowledge & Process Improvement
  
  
  
  • Contributing to internal knowledge bases by documenting recurring issues and solutions
  
  
  • Supporting continuous improvement of internal processes and service ef...