Customer service representative

Undutchables Recruitment Agency; Amsterdam; On-site; EUR 28,000 - 36,000; Full time

Job summary

Undutchables Recruitment Agency zoekt een Customer Service Representative in Amsterdam. Je behandelt klanten via telefoon, e-mail en chat en geeft persoonlijke en passende adviezen over producten voor mannenkleding.

Je werkt nauw samen met collega's om de klantbeleving te verbeteren en stuurt op een optimale service-ervaring. Je spreekt vloeiend Nederlands en Duits, hebt een passie voor service en voelt je comfortabel in een dynamische, informele werkomgeving op een centraal gelegen kantoor in

Qualifications

• Je bent vloeiend in zowel Duits als Nederlands.
• Je hebt een passie voor service en persoonlijk contact.
• Ervaring in klantenservice is een pre (minimaal 2 jaar).

Responsibilities

• Verlenen van klantenservice via telefoon, e-mail en chat.
• Advies geven over maatvoering en combinatie van items.
• Samenwerken met collega’s om vragen sneller en beter af te handelen.

Skills

Dutch language

German language

Job description

Omschrijving functie

Customer Service Representative| Dutch and German Amsterdam, reference 2026-00975 Job description Are you ready to take the customer service of a growing e-commerce men's brand to the next level? You always give the customer personal attention, this gives you a lot of responsibility.You speak and write Dutch and German You like to provide the best service and help the customer well. You get all the freedom for that. The working atmosphere is informal and personal. Our client has a webshop that specializes in clothing for men, not only in the Netherlands and Germany, but also internationally.The have a wonderful office in the center of Amsterdam on the most beautiful canal. Your daily goal is to turn our customers into our client's fans. As a Support Professional, you provide the best possible service to customers.You have contact by phone, e-mail and chat. Every customer is different, so you ensure that every customer also receives a 'perfect fit' answer. Of course you don't do that alone. You work together with your colleagues to help our customers with their questions beyond expectations. You also advise customers with the right choice in terms of size, combination of items or the best colors. You think along with the customer and ensure that you always offer a suitable solution.

Requirements

• You are fluent in both German and Dutch.
• You have a passion for service and personal contact.
• You have a feeling for (men's) fashion and styling.
• Minimum of 2 years experience in Customer Care.
• You are proactive, enthusiastic, always positive and providing service flows through your veins.
• You are empathetic and can empathize with the customer.
• You think in solutions and don't panic when it's busy.
• You feel at ease in a fast-changing, dynamic work environment.
• You enjoy the challenge of taking customer service to an even higher level together with your colleagues.
• You live in Amsterdam or the surrounding area.

Working conditi...