Customer Service Agent Rotterdam

Uitzendbureau; Rotterdam; On-site; EUR 28,929 - 41,328; Full time

Benefits offered by this job

Travel allowance

Full-time role 40 hours/week

Manpower Academy

Pension scheme

Job summary

Rotterdam-gebaseerde werkgever zoekt een klantenservice medewerker om tussen klant en interne organisatie te staan. Je beantwoordt vragen over operations, service en logistiek voor klanten uit diverse kanalen en zet stap voor stap verbeteringen door in samenwerking met andere afdelingen.

De rol draait om communicatie, analytics en relatiebeheer met een focus op operationele efficiëntie en klanttevredenheid.

Qualifications

• Minimaal 3 jaar relevante ervaring.
• Vloeiende beheersing van Nederlands en Engels.
• Goede communicatieve vaardigheden en dienstverlenende instelling.

Responsibilities

• Vertegenwoordigen van de klant tussen klant en interne organisatie.
• Analyseren van klantbehoeften en signaleren van verbeterpunten in de leveringsketen.
• Opbouwen en onderhouden van klantrelaties en leveren van KPI-rapportages.

Skills

Communicatie

Klantgerichtheid

Taalvaardigheid

Education

Geen minimale opleiding

Job description

Vacaturebeschrijving

What you'll be doing

A salary of up to €30 per hour: that's what you can expect when you start as customer service agent. You will need to bring at least three years of relevant experience, great communication skills, and command of the Dutch and English languages. Read on to discover if this is the job for you!

In this position you stand between the customer and internal organization. Customers know to contact you with their questions about operations, service and logistics. Whether you talk to customers from retail, Out of Home (OOH), Food Solutions, or a combination, you are able to help them out every time!

As customer service agent your job consists of four main pillars: communication, analytics, operations and relation management.

Customer analytics

By monitoring and analysing customer operations, you are able to identify potential improvements in the supply chain. With this knowledge you can build in-depth knowledge of the customer and market and initiate, execute and lead improvement projects.

Customer care communication

You

• are the contact point for your customers when they have questions about for example product portfolio management, tracking master data changes, recording delivery complaints or returns, optimising ordering and/or delivery behavior and KPI reporting
• and your colleagues regularly align on the specific topics surrounding order management, stock management, logistics, masterdata of customer development

Customer Operations

You

• signal, identify and proactively communicate to the customer when problems arise, such as large critical out of stocks (OOS), late deliveries, and non-compliance with customer conditions
• follow up on identified critical or structural problems relating to customer orders, and inform customers about changes in products or the assortment, and
• provide input on product portfolio maintenance to the Master Data team

Customer relation management

You

• maintain customer relationships in operational areas
• create and share performance reports on delivery reliability
• take the necessary corrective actions in collaboration with internal departments and the customer
• prepare customer visits, and depending on the customer and the subject, carry out these customer visits alone or together with the Customer Experience Manager

What's in it for you

• Gross hourly wage of between €21.29 and €30.00
• Travel allowance (per kilometre or for Public Transport)
• Full-time role of 40 hours per week
• Temporary employment contract through Manpower
• Development opportunities via Manpower Academy (over 200 online training courses)
• Pension scheme through Manpower

Over de werkgever The company you will be working for can be found all over the world. Their products are used by people in over 190 countries every day. We are currently unable to mention its name, but we are sure you know this company! Here you can count on your career going in unique directions, and you will be given the exact tools you need to grow and develop it further. You will be working in the Business Operations division in the Customer Experience department, where the entire order-to-cash operation is processed: from receipt of customer orders, delivery of product to the customer, up to and including invoicing.

Working hours

In this full-time position you will be working Monday to Friday during regular office hours.

Dienstverband:

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels