Service Excellence Leader, Benelux

BDR Thermea Group; Apeldoorn; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

13th month

27 vacation days

13 ADV days

Pension plan

Development opportunities

Job summary

BDR Thermea Group in the Netherlands seeks a Manager Service Excellence Benelux to build and lead the service organization. You ensure the systems, processes and teams behind the customer experience perform at their best, driving operational excellence and continuous improvement across the Benelux region.

Reporting to the Aftersales Director Benelux, you’ll lead a team of about 12, collaborate with Service, Supply Chain and Logistics, and translate strategy into practical actions with measurable

Qualifications

• Leadership experience in service, operations or similar environment.
• Strong continuous improvement mindset and track record.
• Analytical thinker with pragmatic approach to problems.
• Experience leading change in complex organisations.
• Ability to build strong relationships with stakeholders at all levels.
• Knowledge of Lean Six Sigma; fluent in Dutch and English.

Responsibilities

• Lead the Service Planning and Support teams.
• Drive process improvement and standardisation across the service chain.
• Optimise planning, capacity management and resource utilisation.
• Improve operational KPIs, productivity and customer satisfaction.
• Strengthen collaboration between Service, Supply Chain and Logistics.
• Improve spare parts availability and First Time Fix performance.
• Support digitalisation and service system improvements.
• Translate strategy into practical actions with measurable impact.

Skills

Leadership

Continuous improvement

Analytical thinking

Change leadership

Stakeholder management

Lean Six Sigma

Dutch & English communication

Job description

BDR Thermea Group in the Netherlands seeks a Manager Service Excellence Benelux to build and lead the service organization. You ensure the systems, processes and teams behind the customer experience perform at their best, driving operational excellence and continuous improvement across the Benelux region.

Reporting to the Aftersales Director Benelux, you’ll lead a team of about 12, collaborate with Service, Supply Chain and Logistics, and translate strategy into practical actions with measurable