Customer Service employee DACH

Holmen; Amsterdam; On-site; EUR 40,000 - 52,000; Full time

Benefits offered by this job

Salary package

25 vacation days

ATV days

Sport allowance

Commuting allowance

Customer visits

Learning & development

Job summary

Holmen in Amsterdam is seeking a full-time Customer Service representative for the DACH team. You will handle daily inquiries, orders, and invoicing, while supporting internal sales and coordinating with multiple departments.

The role requires German near-native and English professional proficiency, a bachelor’s degree or equivalent, and an office-based arrangement in the Netherlands. You will work in a multicultural environment and contribute to customer satisfaction.

Qualifications

• German language proficiency required (near native) and English at a professional level.
• Bachelor’s degree or equivalent in a relevant field.
• Experience with customer order handling, invoicing and servicing customers.
• Strong communication, both written and verbal, and attention to detail.
• Willingness to work in an office-based environment in the Netherlands.

Responsibilities

• Manage daily customer inquiries, order processing and invoicing for the DACH team.
• Follow up on lead-time quotations, pricing quotations, trials and sample deliveries.
• Provide internal sales support to colleagues and customers.
• Handle requests for call-offs to enable delivery and stock maintenance.
• Contribute to weekly KPI meetings addressing credit, stock, admin claims and overdues.
• Review accounts monthly with external sales to discuss customers and KPI progress.
• Assist in customer payments follow-up and cross-department collaboration (Sales, Technical Service, Production, Transport Planning).

Skills

German (near native)

English (professional)

Customer service mindset

Strong communication

Attention to detail

Team player

Customer-facing experience

Education

Bachelor’s degree or equivalent in relevant field

Tools

Excel

Order systems

Job description

A smart and meaningful choice

Do you want to work for an organization with a high level of commitment and many different cultures? Do you want to be part of an organization with focus on leadership and the employees?

Your next workplace

Our office in Amsterdam is a hub for (inside) sales with an informal, international and challenging work environment. Today, we are about 60 employees and we come from different parts of the world. In total we speak more than 15 different languages. The office is located in Amsterdam Southeast, with excellent connections (5 min. walk from the train, metro and bus station) and biking paths.

Your future challenge

As a full-time Customer Service employee you will play an important part in our customer experience. Our Customer Service department is divided into geographic teams. You will work for our DACH team.

Your Responsibilities Will Include

• Manage daily customer enquiries, order processing & invoicing, sample and trial orders
• Follow up on lead-time quotations, pricing quotations trials & sample deliveries
• Provide internal sales support
• Handle requests for call-offs in order to enable delivery, stock level maintenance and timely ordering of new stock
• Provide input to the weekly KPI team meetings in relation to credit, stock, admin claims, overdues
• Reviewing your accounts once per month with the external sales responsible to discuss the customers, market, and KPI`s to drive things forward
• Contribute to the analysis and following up on customer payments
• Work with other departments (Sales, Technical Service, Production, Transport Planning) to formulate potential solutions to customer questions

To succeed in this role

Our ideal candidate always puts the customer first and maintains excellent service standards even in difficult situations. We appreciate your input and creativity when it comes to problem solving. Knowledge about board and paper is a pré but not required.

Furthermore You

• Speak and write German at a (near) native level and English at a professional level.
• Have a bachelor’s degree or the equivalent in relevant work experience.
• Are service minded with excellent communication skills, both verbal and written
• Are attentive to details and can organize your work well
• Can adapt to changing circumstances and deal with pressure and setbacks in a constructive way
• Are a team player who plays an active part in creating positive energy and atmosphere
• Have relevant customer work experience
• Have basic Excel skills and worked with order systems (is a plus)
• Have an interest in inside sales
• Are currently based in The Netherlands
• The position is office based

We offer you

We have an open and welcoming culture that embodies our core values of courage, commitment and responsibility.

In Addition, We Offer

• A competitive salary package
• 25 vacation days + 13 ATV days. That is almost 8 weeks of vacation a year!
• Sport allowance to stay fit and healthy
• Commuting allowance
• A chance to go on customer visits as you grow in your role
• Learning and development opportunities

We let the forest grow and give

Holmen’s operations are powered by the forest. The growing trees, the water rushing down the mighty rivers and the wind blowing through the treetops. This is the heart of Holmen, a business built around the forest ecocycle and the renewable products we can create from it. Our business areas are Forest, Renewable Energy, Wood Products, Paperboard and Paper. With a workforce of 3 500 people, we create a sustainable future and value for shareholders, customers and society with courage, commitment and responsibility.

Premium paperboard and innovative paper products from fresh fibre

Holmen produces premium paperboard and innovative paper products for everything from cosmetics, electronics, pharmaceuticals and food to books, magazines, advertising and transport packaging. Our products are appreciated by conscious customers due to their exceptional properties and low climate footprint. We use fresh fibre from sustainably managed and certified forests. Our production and processing facilities are located in Braviken, Hallstavik, Iggesund and Strömsbruk in Sweden and Workington in the UK.