Customer Service Employee

Bleckmann; Netherlands; On-site; EUR 32,000 - 46,000; Full time

Job summary

Bleckmann in the Netherlands is seeking a Customer Service Employee to be the first point of contact for customers and internal teams about inbound, outbound, and return processes. You will liaise with supporting departments daily and help prioritize orders with the customer to ensure timely warehouse processing.

You will contribute to process improvements, handle outbound bookings with carrier partners, and support accuracy and quality to boost customer satisfaction.

Qualifications

• MBO level education and thinking skills.
• Experience in a similar logistics role and broad knowledge of processes.
• Strong Excel and basic CRM/ERP system knowledge.
• Excellent English communication and attention to detail.

Responsibilities

• First point of contact for customers and internal departments on inbound/outbound/returns and service delivery.
• Liaise with supporting departments on day-to-day tasks and set order priorities with customers.
• Contribute to process and service optimization projects.
• Handle outbound orders and bookings with carrier partners; support accuracy and quality.

Skills

MBO level

Experience in logistics

Prioritization

Customer service

Excel

English proficiency

Attention to detail

Structured working

Stress resistance

Education

MBO level

Tools

Excel

CRM systems

ERP systems

Job description

Ready to Join the Backstage Crew?

At Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack & ship to IT and HR.

But we’re not just logistics experts. We’re The Backstage Crew — a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact.

Whether you're on the warehouse floor or behind a screen, you’ll find:

• Strong connections with colleagues who support and celebrate you.
• Fast growth in a company that’s expanding across Europe, the US, and Asia.
• High energy in a dynamic environment where no two days are the same.
• Guided freedom to take initiative, solve problems your way, and grow your career.

We believe in entrepreneurship, expertise, excellence, and engagement — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind.

So if you’re ready to roll out the red carpet for our clients — and for each other — we’ve got a spot for you.

Behind the scenes is where the real excitement begins. Ready to join us?

Tasks and responsibilities:

As a Customer Service Employee you are the first point of contact for the customer and internal departments about processes regarding inbound, outbound and return volumes, as well as service delivery and customs related topics. You liase together with supporting departments on day to day tasks. Also, you determine - in consultation with the customer - priorities in orders and you ensure that these can be processed by the warehouse. In your role you contribute to various projects concerning process and service optimization. You report to the Customer Service Supervisor.

Other responsibilities:

• Accurate and closing bookkeeping regarding inbound volumes where you involve departments if needed,
• Handle outbound orders in timely and correct manner, make sure bookings are done accordingly with our carrier partners.
• Contribute to improving productivity, workflows, efficiency and quality with the aim of increasing customer satisfaction by executing and evaluating the action plans;

Profile:

• You have MBO work and thinking level
• You have experience in a similar role and you have a broad knowledge of logistics processes and systems, knowledge of PkMs is an advantage;
• You do not have a 9 to 5 mentality and a flexible attitude. We work in fashion driven industry with seasonality’s and its characteristics;
• You are able to set priorities in order to achieve the desired results;
• You have a certain degree of sensitivity that allows you to put yourself in the shoes of the customer and their needs;
• Very good command of Microsoft Office, especially Excel, knowledge of other CRM, ERP, WMI systems are a plus;
• You have very good communication skills in English (C1 min.), especially in reading, writing and speaking;
• Accuracy, attention to detail and striving for customer satisfaction is key;
• You work in a structured way and are stress-resistant.

What do we offer ?

We offer a varied position with a high degree of independence and a pleasant working environment. The salary is in accordance with the terms of employment regulations of Bleckmann Solutions B.V.

At Bleckmann, we are guided by our values: We take a parachute and jump (Entrepreneurship), we unpack our knowledge (Expertise), we raise the bar with every box (Excellence), and we spark energy that connects (Engagement).