Customer Service officer (Dutch speaking)

Opple Lighting Co.; Eindhoven; Hybrid; EUR 40,000 - 56,000; Full time

Job summary

Opple Lighting Co. in Eindhoven, Netherlands, is seeking a Customer Service Officer to be the first point of contact for customers and to own the full customer journey from order entry to delivery.

You will work with Sales and 3PL partners across Europe to ensure smooth order fulfilment and high levels of customer satisfaction. You will address questions, handle returns and complaints, and keep customers informed throughout the process.

Qualifications

• At least 2 years in customer service, order management, or similar.
• Comfortable working with ERP systems (SAP is a big plus).
• Strong communication skills (English and German required; more languages are a bonus).
• Organized, detail-focused, and good at juggling priorities.
• Problem-solver mindset, analytical with a bias for action.
• Fluent in English; fluent Dutch is required.

Responsibilities

• Be the go-to person for our customers, and salespeople.
• Process and manage orders in SAP (from entry to invoicing).
• Keep master data, customer, pricing, and product, accurate.
• Coordinate with logistics, warehouse and transport, partners to track and deliver orders on time.
• Keep customers and sales teams in the loop.
• Face challenges and fix all kinds of issues to make our customer happy.

Skills

Customer service

Order management

English proficiency

German proficiency

ERP systems

Communication skills

Tools

SAP

Job description

Are you interested in further growing with us as an “Customer Service Officer”?

Then you might just be the person we are looking for.

Who are you?

As a Customer Service Officer, you will be the first point of contact for our customers, providing professional support and ensuring an excellent customer experience. You will take ownership of the full customer journey, from order entry to delivery and beyond, handling questions, complaints, returns, and other customer inquiries in a timely and effective manner. As part of the OPPLE Europe Customer Support Team, you will work closely with Sales and our 3PL partners across Europe to ensure smooth order fulfilment, efficient order management, and high levels of customer satisfaction. You will be responsible for identifying and implementing appropriate solutions, following up on customer issues, and keeping customers informed throughout the process.

Your day-to-day:

• Be the go-to person for our customers, and salespeople

• Process and manage orders in SAP (from entry to invoicing)

• Keep master data, customer, pricing, and product, accurate

• Coordinate with logistics, warehouse and transport, partners to track and deliver orders on time

• Keep customers and sales teams in the loop

• Face challenges and fix all kinds of issues to make our customer happy

How you will make an impact:

• Build strong, trust-based customer relationships

• Work closely with Sales, Finance, and Logistics to solve problems fast

• Spot inefficiencies and help improve processes

• Take ownership and drive things to completion

Who are we?

We are a Global lighting brand active in over 70 countries. By becoming part of our energetic team, you can help us reaching our goals in an environment that is more than just a company. Are you unstOPPLEble like us? Then you are the person we are looking for!

What else?

You are offereda fulltime job in a passionate, fast growing company. This position is based at our European headquarter office in Eindhoven, The Netherlands. You will start in a team where we help each other out and are passionate to strive for the same goal.

We dare. We care. We have fun. We are OPPLE.

What We’re Looking For

• At least 2 years in customer service, order management, or similar

• Comfortable working with ERP systems (SAP is a big plus)

• Strong communication skills (English and German required; more languages are a bonus)

• Organized, detail-focused, and good at juggling priorities

• Problem-solver mindset, analytical with a bias for action

• Fluent in English; fluent Dutch is required.

You are

• Proactive and hands-on

• Customer-first in everything you do

• Calm under pressure

• A team player who gets things done

• Always looking for smarter ways to work