Customer Service Representative

DHL Freight; Eindhoven; On-site; EUR 37,000 - 55,000; Full time

Benefits offered by this job

Full-time position with DHL CAO scale

25 vacation days

Work-from-home option 1–2 days

Pension provisions

Health insurance

Travel allowance

Young DHL program

Job summary

DHL Freight in Eindhoven is seeking a Customer Service Representative to be the primary contact for our B2B customers within the CS / Key Account Desk. You will manage several accounts and rely on strong communication, commercial sense and administrative skills to deliver excellent service.

You will relieve customers of their transport tasks from A to Z, build long-term trust, and work closely with sales, import/export, invoicing and warehouse teams, including foreign DHL colleagues, to ensure

Qualifications

• - 3 years of experience in a customer-oriented support function (logistics preferred).
• - MBO+/HBO level working and thinking.
• - Fluent in English and/or Dutch; strong communication skills and a commercial mindset.

Responsibilities

• - Serve as the main contact for customers in the CS / Key Account Desk and manage B2B accounts.
• - Maintain and present customer-specific and performance reports.
• - Relieve customers of transport tasks from A to Z and ensure optimal satisfaction.
• - Collaborate with sales, import/export, invoicing, warehouse, and international DHL colleagues to resolve issues.

Skills

Customer service

Communication

Team work

Prioritization

English

Dutch

SAP

Excel

Relation building

Education

MBO+/HBO level

Tools

SAP

Excel

Job description

Do you have customer service experience, and experience in building long-term customer relationships with special customers who require a different approach? Do you have a commercial view of things and are you only satisfied when you have found a good solution? Then the position of Customer Service Representative in the Customer Services department at DHL Freight in Eindhoven is for you!

This Is What You Will Do

At our CS / Key Account Desk department at DHL Freight in Eindhoven, you are the most important point of contact for our customers. You will work in a team with colleagues where you will be jointly or individually responsible for a number of accounts in the field of business to business. In this position, your excellent communication, commercial and administrative skills are claimed.

As a Customer Service Representative you relieve our customers of the transport of their goods from A-Z. You build a long-term relationship of trust and you are responsible for optimal customer satisfaction.

This is not unknown to you

• You proactively identify problems, detect needs and offer solutions.
• You know how to ask for help well and, if necessary, you liaise with other departments.
• You provide customer-specific reports and performance reports. In addition, you must also be able to present them.

Matters that you are involved in on a daily basis are, for example, handling tickets, requesting and monitoring the status and location of shipments with the associated loss, claims and damages. To ensure that all this runs smoothly, you will be in contact with colleagues from sales, import/export, invoicing and the warehouse, but also with your foreign DHL colleagues. To get something done, you regularly have to switch quickly between customer and colleagues; But that is a challenge for you!

This is you

For this position we are looking for a customer-oriented go-getter! You have MBO+/HBO working and thinking level and preferably about 3 years of experience in a customer-oriented support function, preferably in a logistics environment. Of course you have an affinity with commerce and transport!

Furthermore:

• You are an enthusiastic person who likes variety on a day to day basis.
• Strong in a team but also individually.
• You can set priorities well.
• You are confident and have very good communication skills, in English and/or Dutch.
• You are accurate in processing data and you have good knowledge of automated systems (SAP, Excel).
• It goes without saying that you are customer-oriented and think in terms of possibilities; There is a solution for everything!

Don't forget – you are DHL Freight's business card – you make the difference for us!

Attention for you. Our promise!

Not just any job. Actually, we prefer to use the word career. At DHL Freight, you grow and develop your own career. We offer you a workplace where you can realize your ambitions and where you are given the space to grow. How will that work out for you? Show it off!

Because we value you, we offer you:

• A full-time position; of course, this includes a good salary that falls into scale 8 (EUR 3075 - EUR 4613) of the DHL CAO. This salary is of course appropriate to your knowledge and experience.
• 25 vacation days and the possibility to buy more with a max of 39 days.
• Possibility to work from home for 1 to 2 days in consultation.
• Collective labor agreement à la carte: a personal budget that you can spend as you choose. You can convert this into vacation days or have the amount paid monthly on top of your salary.
• A sustainable and vitality employability budget, which can be spent freely for the benefit of your personal development.
• Good pension provisions.
• Collective health insurance.
• Extra Benefits, such as discounts on fun outings and/or products of your choice.
• Room for personal development at a robust employer through various training opportunities.
• Travel allowance from the first kilometer.
• Employees up to the age of 35 can join Young DHL: everything about personal development, career development, knowledge and team assignments!
• A pleasant working environment, in which, in addition to hard work, there is also an eye for you as a person.

This is DHL Freight

As a global company, we consider the diversity of our employees to be a true strength. Our organization unites people from a wide range of cultural backgrounds – all with different skills, experiences and perspectives. We encourage a work environment where no one is left behind, based on mutual respect, openness, honesty, trust and collaboration to achieve the highest possible productivity, creativity and efficiency.

We believe that everyone at DHL Freight can contribute to our collective success. Everyone is different, together we are successful.

Interested?

Have you become enthusiastic and do you want to be considered for this position?

If you have any questions about this vacancy, please contact Jolanda van der Putten - HR Business Partner a.i. - [e-mail]