Customer Service and Sales Assistant

DO IT Organic (B Corp™); Barneveld; On-site; EUR 27,000 - 36,000; Full time

Benefits offered by this job

Premium-free pension scheme

26 holidays and 8% holiday pay

Annual profit distribution (positive O

Commuting expense reimbursement (€0.23

STAK certificates option

Discount on organic products

Catered lunch weekly

Staff association activities

Job summary

DO IT Organic is hiring for a role focused on coordinating customer orders and delivering excellent service across markets. You will respond to inquiries, support commercial activities and collaborate with colleagues from multiple departments.

The position offers a full-time, 40-hour work week with standard hours and a people-centered culture in an international environment. Fluency in Dutch and English is required, with experience in order management tools and MS Office preferred.

Qualifications

• Experience in customer service, sales support or commercial administration.
• Strong communication and customer-focused mindset.
• Ability to prioritise, stay organised and manage multiple tasks.

Responsibilities

• Process and confirm customer orders received through email, webshop and internal systems.
• Ensure orders are executed according to commercial agreements, customer requirements and internal logistics processes.
• Coordinate with logistics and other departments to ensure a smooth order flow.
• Respond to customer inquiries via phone and email.
• Support customers with documentation, credit notes and administrative requests.
• Identify potential issues and proactively contribute to solutions.
• Help improve processes, communication and customer satisfaction.
• Share knowledge and best practices within the team.
• Support commercial activities and help strengthen collaboration between Customer Service and Sales.

Skills

Customer service

Order management

Communication skills

Multitasking

Dutch

English

Microsoft Office

Teams

Outlook

Tools

Microsoft Office

Teams

Outlook

Order management systems

E-commerce platforms

Job description

Looking for a role where no two days are the same and where you'll work with colleagues across the entire organisation? At DO IT Organic, you'll combine customer service, coordination and commercial support in an international environment where your contribution is visible from day one.

You will join an international team where collaboration is key. As our business continues to grow, you will play an important role in improving customer satisfaction, increasing efficiency and contributing to the further development of our customer service and sales support activities.

What will you be doing?

At DO IT Organic, customer satisfaction starts with seamless execution. In this role, you are responsible for coordinating customer orders, responding to customer inquiries and working closely with colleagues across the organization to ensure the best possible customer experience.

What makes this role unique is the variety: you'll work with customers across different markets, a broad product portfolio and colleagues from nearly every department within DO IT Organic. We're a growing business, but we still have the feel of a people-centred organisation where colleagues know each other, work closely together and are always willing to help.

Your key responsibilities include:

• Process and confirm customer orders received through email, webshop and internal systems.
• Ensure orders are executed according to commercial agreements, customer requirements and internal logistics processes.
• Coordinate with logistics and other departments to ensure a smooth order flow.
• Respond to customer inquiries via phone and email.
• Support customers with documentation, credit notes and administrative requests.
• Identify potential issues and proactively contribute to solutions.
• Help improve processes, communication and customer satisfaction.
• Share knowledge and best practices within the team.
• Support commercial activities and help strengthen collaboration between Customer Service and Sales.

You’ll join an international team of six colleagues, where collaboration is open, informal and supportive. As you settle into the role, you’ll take ownership of customer orders, become a trusted point of contact for customers and colleagues, and contribute to continuous improvements in our customer service and sales support processes. From day one, you’ll learn through hands-on collaboration with experienced team members. This is a full-time position (40 hours per week), with working hours from 9.00 am to 5.00 pm.

What will you bring?

• Fluency in Dutch and English, both written and spoken.
• A collaborative mindset and the ability to work effectively with colleagues across different departments.
• Experience in a customer service, sales support or commercial administration.
• Strong communication skills and a customer-focused mindset.
• Able to prioritise, stay organised and manage multiple tasks simultaneously.
• Comfortable working with Microsoft Office, Teams, Outlook and order management systems. Experience with e-commerce platforms or web shop tools is a plus.

Who are we?

For over 35 years, DO IT Organic has been building a fully organic food chain together with more than 30,000 farmers and 180 suppliers worldwide. Our portfolio includes over 1,000 organic products, ranging from food ingredients to private label solutions and our own brands, La Bio Idea and Amaizin.

We partner with customers who value quality, sustainability and transparency. As a certified B Corp, we are committed to driving positive change and were recently honoured with the prestigious King Willem I Award for Sustainable Entrepreneurship.

With strong growth and ambitious plans ahead, we are looking for people who want to help shape our future, adapt with us, and make a real impact.

What do we offer?

• Premium-free pension scheme: we pay your share!
• 26 holidays and 8% holiday pay (paid out in May).
• An annual profit distribution in case of a positive operating results (paid out in the second quarter).
• Automatic reimbursement of commuting expenses (€0.23 per km from 10 km), no need to submit expenses.
• The opportunity to buy STAK certificates with a permanent contract.
• Discount on a wide range of delicious organic products from our shop.
• A catered lunch every week (optional) for a small contribution per lunch.
• Fun activities every 2–3 months organised by our staff association.