Customer Service Coordinator - German

Michael Page; Amsterdam; Hybrid; EUR 37,000 - 45,000; Full time

Benefits offered by this job

Hybrid work model

Travel allowance

Pension from day 1

25 holidays per year

Job summary

Michael Page is representing an international technology and visual solutions organisation with a hub near Amsterdam. We seek a German-speaking Customer Success Coordinator to own the German customer base and deliver professional service across Europe.

You will answer questions by phone and email, manage service requests, resolve order and delivery issues, support webshop administration, and collaborate with teams across Europe.

Qualifications

• Native-level German language skills.
• Professional working proficiency in English.
• Minimum of 2 years in customer service or similar.
• Experience in a technology-driven environment is a plus.
• Bachelor's degree preferred.
• Strong organizational and communication abilities.

Responsibilities

• Answer customer questions by phone and email.
• Manage service and support requests in the system.
• Investigate and resolve order, delivery and product issues.
• Support webshop administration and order fulfilment processes.
• Collaborate with Customer Service and Logistics teams across Europe.
• Maintain clear communication and timely updates to customers.
• Keep accurate customer and case records and own issues until resolved.

Skills

German language

English

Customer service

Communication

Education

Bachelor's degree

Job description

• Customer Service role in International environment
• You’ll become the dedicated contact person for the German market

About Our Client

Your new employer is an international organization operating within the technology and visual solutions industry. The company serves both business and consumer customers across Europe and has built a strong reputation through innovation and customer focus.

From its distribution and operational hub in the south of Amsterdam, the organization supports various European markets through a collaborative network of international offices, remote teams, and regional specialists. Products are distributed globally, while customer-facing teams work closely together to ensure a seamless customer journey.

You will join a team of approximately 30 professionals within Customer Service and Logistics, where collaboration, ownership, and customer satisfaction are key. The environment is international, fast-moving, and focused on delivering high-quality to clients.

Due to an internal team change, there is now an opportunity for a dedicated German-speaking Customer Success Coordinator to take ownership of the German customer base.

Job Description

As a Customer Success Coordinator, you will be the primary contact for customers in the German market. You will play a vital role in ensuring customers receive a smooth, professional, and efficient service experience.

Your responsibilities include:

• Answering customer questions by phone and email.
• Managing service and support requests in the system.
• Investigating and resolving order, delivery, and product-related issues.
• Supporting webshop administration and order fulfilment processes.
• Working closely with Customer Service and Logistics colleagues across Europe.
• Ensuring customers receive clear communication and timely updates.
• Maintaining accurate customer and case records.
• Taking ownership of issues until they are resolved.

The Successful Applicant

• Native-level German language skills.
• Professional working proficiency in English.
• Minimum of 2 years' experience in Customer Service, Account Support, Reception or a similar customer-facing role
• Experience within a technology-driven organization is advantageous.
• Bachelor's degree is preferred.
• Strong logical and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Highly organized with strong administrative skills.
• Comfortable working with systems and digital tools.
• Able to manage multiple priorities in a fast-paced environment.
• Available for 32-40 hours per week.
• Ideally living within approximately 30 minutes the south of Amsterdam.

What's on Offer

• Salary up to €41,000 gross per year, including holiday allowance.
• Hybrid working model: 3 days in the office and 2 days working from home.
• Travel allowance.
• A dedicated role focused on the German market, with ownership of your customer portfolio.
• Pension from day 1.
• 25 holidays per year.