Inside Sales Specialist

Delve Search - Global Search Consultants; Breda; Hybrid; EUR 50,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Career progression

Job summary

Delve Search - Global Search Consultants in Breda, Netherlands, is hiring an Inside Sales Specialist to strengthen relationships with existing customers and drive spare parts and consumables sales. You will act as the trusted contact for parts, plan replacement cycles, and identify customer requirements, while supporting long-term customer success across international clients.

The role blends relationship management with proactive sales and technical learning.

Qualifications

• Inside sales or sales support experience.
• Excellent spoken and written English, Dutch or German.
• Customer-focused with a proactive approach.

Responsibilities

• Proactively contact existing customers to identify opportunities for spare parts and consumables.
• Serve as the primary contact for questions relating to parts, consumables, and reorder requirements.
• Build lasting customer relationships via telephone, email, and online meetings.
• Advise customers on replacement schedules, usage requirements, and suitable reorder timing.
• Prepare accurate quotations and process customer orders efficiently.
• Coordinate with Service, Logistics, and Production to ensure reliable delivery and customer satisfaction.

Skills

English

Dutch

German

Relationship building

Sales mindset

Tools

CRM

ERP

Job description

• Customer-focused commercial role supporting an international provider of laboratory automation and analytical solutions.
• Permanent opportunity for a proactive sales professional with strong English and Dutch OR German communication skills.
• Focused on developing existing customer relationships, increasing spare parts and consumables sales, and supporting long-term customer success.

This is an opportunity to join a growing international organization that develops automated analytical solutions for laboratories and process industries. The business supports customers worldwide through innovative instrumentation, automation, consumables, and technical services.

As Inside Sales Specialist, you will play a direct role in strengthening customer relationships and increasing commercial value within the existing customer base. You will act as a trusted contact for spare parts and consumables, helping customers plan replacement cycles, identify their requirements, and maintain the performance of their systems.

The role combines relationship management, proactive sales, and technical learning. Your work will help customers operate more efficiently while contributing directly to sales growth and customer retention. It is well suited to someone who enjoys meaningful customer conversations, recognizes commercial opportunities, and takes ownership of delivering a positive customer experience.

Key Responsibilities

• Proactively contact existing customers to identify opportunities for spare parts and consumables.
• Serve as the primary contact for customer questions relating to parts, consumables, and reorder requirements.
• Build lasting customer relationships through telephone, email, and online meetings.
• Advise customers on replacement schedules, usage requirements, and suitable reorder timing.
• Follow up on commercial leads across the installed customer base.
• Prepare accurate quotations and process customer orders efficiently.
• Recommend products and solutions that meet individual customer needs.
• Coordinate with Service, Logistics, and Production to ensure reliable delivery and customer satisfaction.
• Maintain complete and accurate customer, quotation, and sales information in CRM and ERP systems.
• Monitor opportunities and contribute consistently to sales targets and wider business growth.
• Identify recurring customer needs and share relevant insights with internal teams.
• Resolve routine commercial queries promptly, escalating technical or operational issues when appropriate.

About You

• Experience in inside sales, telesales, sales support, account coordination, or a similar customer-focused commercial position.
• Excellent spoken and written Dutch OR German and English, with the confidence to communicate professionally with international customers.
• A proactive, results-oriented approach and the motivation to follow opportunities through to completion.
• Strong relationship-building and customer service skills, supported by a helpful and commercially aware communication style.
• The curiosity to understand technical products and explain their practical value in clear, customer-focused language.
• Comfortable managing multiple inquiries, quotations, orders, and follow-ups while maintaining accurate records.
• Experience using CRM and ERP systems is advantageous, as is an affinity with laboratory, scientific, technical, or automation environments.
• A collaborative and dependable colleague who works well with internal teams and takes personal responsibility for delivering high standards.

What's on Offer

• Competitive annual salary of €50,000–€55,000.
• A permanent position within a growing international organisation.
• A commercially focused role with a direct impact on customer success and business growth.
• A high level of responsibility, with scope to take initiative and shape customer relationships.
• Extensive product training and ongoing professional development opportunities.
• A motivated international team with an informal, supportive working culture.
• Flexible working arrangements and hybrid working opportunities.
• Long-term career development opportunities within the wider organisation.