Customer Care Representative

Justus People; Badhoevedorp; Hybrid; EUR 37,000 - 40,000; Full time

Benefits offered by this job

Hybrid work model

Multicultural team

Personal growth opportunities

Job summary

Justus People is seeking a Customer Care Representative in the Amsterdam area, offering a 50/50 hybrid schedule (2-3 days on-site) and a 40-hour work week.

You will manage end-to-end order processing for key regional clients, coordinate with cross-functional teams, and resolve inquiries with a client-first mindset in a dynamic, international environment.

Qualifications

• Experience in a customer-facing or order-management role within an international setting.
• Excellent written and spoken English skills; SAP/Oracle/Salesforce experience is a bonus.
• Enthusiastic, detail-oriented, team-oriented, and able to manage priorities under pressure.

Responsibilities

• Own the customer experience: Manage end-to-end order processing, tracking deliveries, and resolving inquiries with a friendly, service-oriented mindset.
• Collaborate cross-functionally with supply chain, quality, logistics and finance teams to ensure smooth client operations.
• Solve puzzles: Investigate order status claims, claims handling, and after-sales support to deliver top-tier client solutions.
• Build relationships: Maintain strong connections with key accounts and internal commercial stakeholders.

Skills

Customer experience

Order management

English proficiency

Team player

Tools

SAP

Oracle

Salesforce

Job description

Customer Care Representative (Full-time | Hybrid)

Location: Amsterdam area (Hybrid: 50% home / 50% office)

Hours: 40 hours per week

Are you enthusiastic, customer-focused, and based in the Greater Amsterdam area?

We are looking for a lively, proactive Customer Care Representative to join a fun, international team in Amsterdam! In this key role, you’ll be the primary point of contact for key regional clients, driving exceptional service across the entire Order-to-Cash (OTC) process.

What you’ll do

• Own the customer experience: Manage end-to-end order processing, tracking deliveries, and resolving inquiries with a friendly, service-oriented mindset.
• Collaborate cross-functionally: Work closely with supply chain, quality, logistics, and finance teams to ensure smooth client operations.
• Solve puzzles: Proactively investigate order status claims, claims handling, and after-sales support to deliver top-tier client solutions.
• Build relationships: Maintain strong connections with valued key accounts and internal commercial stakeholders.

What we’re looking for

• Location: Based in the immediate Amsterdam area and happy with a balanced 50/50 hybrid rhythm (2-3 days on-site).
• Experience: Prior experience in a customer-facing or order-management role within an international setting.
• Skills: Excellent written and spoken English skills; experience with SAP, Oracle, or Salesforce is a great bonus.
• Mindset: Enthusiastic, detail-oriented, a true team player, and strong at managing priorities under pressure.

What we offer

• Competitive monthly salary between €3,300 and €3,600 (40h/week).
• Great hybrid setup (50% work from home, 50% in the Amsterdam office).
• A vibrant, welcoming, and multicultural team environment.
• Plenty of opportunity for personal growth and professional development.