Customer Service Agent

Go Office; Amsterdam; On-site; EUR 18,000 - 24,000; Part time

Benefits offered by this job

Pension plan

Travel reimbursement

Weekly drinks

Lunch provided

Training on systems

Job summary

Go Office in Amsterdam is seeking a Customer Service Agent to support customers across the North American market on energy, heat pumps and solar solutions. You will work 24-32 hours per week, in a multicultural international team, and communicate with customers in English and Spanish in a professional and friendly manner.

The office is located in central Amsterdam. You will document inquiries, help resolve issues, and contribute to knowledge base while providing high-quality service.

Qualifications

• Fluent English and Spanish are required.
• Approximately 1 year of customer service experience is preferred.
• Available from 1 December and able to work 24–32 hours per week.

Responsibilities

• Handle customer questions, requests and complaints professionally and efficiently in English and Spanish.
• Communicate with customers by phone, email and chat in a clear, customer-oriented manner.
• Support customers with questions related to energy, heat pumps and solar solutions.
• Document customer information and interactions in the relevant systems.
• Contribute to the knowledge base and ensure information is accurate and easy to find.

Skills

Fluent English

Fluent Spanish

Job description

Customer Service Agent vacature. in Amsterdam. 24 - 32 uur per week. salaris € 15,50 per uur.

Are you an experienced customer service professional who speaks English and Spanish fluently? Would you like to work in central Amsterdam for an international company with a strong social impact? Then this Customer Service Agent role could be your next challenge!

You will join a growing international company with approximately 110 colleagues across Belgium, the Netherlands, Great Britain, Poland, the USA and Japan.

The company believes in the power of united consumers and organizes collective purchasing initiatives for solar panels and green energy. More than 2.5 million households across Europe have already saved money through the company’s initiatives.

From the Amsterdam office, the team supports customers across several international markets. The team is highly international: around half of the employees are Dutch and primarily work on the Dutch market, while the other half works on international projects and consists of colleagues from different countries and cultural backgrounds.

For this role, you will be part of the team supporting the North American market, focusing on customer service related to energy, heat pumps and solar solutions. You will work closely with the existing team and help provide customers with professional and personal support.

As an Customer Service Agent, you will support the customer service team with customers in the North American market. You will be an important point of contact for customers and help ensure they receive professional, accurate and customer-oriented support.

Responsibilities

• Handle customer questions, requests and complaints professionally and efficiently in English and Spanish.
• Communicate with customers by phone, email and chat in a clear and customer-oriented manner.
• Support customers with questions related to energy, heat pumps and solar solutions.
• Follow up on customer requests and ensure that questions and issues are handled correctly and in a timely manner.
• Carefully document customer information and interactions in the relevant systems.
• Contribute to the knowledge base and help keep information clear, accurate and easy to find.
• Work closely with colleagues in the team and take responsibility for your own cases and tasks.
• Act as a reliable sparring partner for colleagues and contribute to the quality of the customer service team.

Requirements

• Fluent English and Spanish are required.
• French is a nice-to-have.
• Approximately 1 year of customer service experience is preferred. Candidates without previous customer service experience may also be considered if they have the right skills and attitude.
• Available from 1 December.
• Available for 24-32 hours per week.
• Able to work independently and take ownership of tasks and customer cases.
• Customer-oriented, accurate and a strong communicator.
• Comfortable working in an international and multicultural environment.
• Preferably based in or around Amsterdam.
• The office is located in the center of Amsterdam and is not accessible by car. There is no parking available, so you will need to travel by public transport, bicycle or on foot.

Salary

A salary of €15.50 gross per hour (€2,687 gross per month full-time).

Benefits

• A good pension scheme.
• Travel expense compensation.
• You can choose to be paid weekly or every four weeks.
• Paid training on the ticketing system and the products/services.
• Daily well-prepared lunch.
• Weekly drinks and activities organized by the activities committee.

For more information about this vacancy, you can contact Wan Dong Zhang via 06-19803165 (call or WhatsApp).